Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***r –
Works perfectly with my samsung phone. Included leaflet indicates “ocrustar” ir app should be used, and can confirm it works perfectly. Added tv and air conditioner ir and tested all functionality.
o***i –
employee. But a complicated and unfriendly app.
h***o –
Excellent product as is.
W***A –
As advertised.. Working perfectly
U***r –
Works fine
A***z –
it works well
H***n –
Impressive, works perfectly
T***t –
Totally worth the money. Can be a real life saver when you’re stuck in a waiting room with dr. phil on the tv. My old phone had an ir blaster built in, but the s23 doesn’t. So this comes in real handy, turning your phone into a universal remote. So far, the app works good, even with less common tv brands. I can definitely recommend buying it if you have an android phone. I’m sure it will work just as well with an iphone.
S***d –
Fast and good
B***r –
Great value for money
A***l –
Works perfect with s24 ultra. The app is awesome too.
g***g –
It will work, we don’t know, it arrived quickly and at least it looks like the description, we’ll have to test how effective it is. It’s
Customer –
Really fun little tool. Super easy to use, pairs easier than anticipated, and gives easy controls to many appliances. Fun to use at work to make my coworkers think something is wrong with their remote.
F***r –
Great
j***a –
Good product worked for me
p***r –
Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice
Customer –
Everything is fine
Customer –
It arrived very well packaged It works very well To set up a new device, internet is needed to download the controllers.
Customer –
Everything is very good and everything is fast. I am super satisfied with the product and the 100% recommended service.
Customer –
ok.
N***o –
everything perfect, very fast delivery and excellent product. Recommended and I will definitely still shop with you. TOP 🔝
Customer –
It’s working well. At first, I didn’t read the manual and found the remote control app I used before, but it broke down and disappeared. After that, I searched for a different app and confirmed that there was a separate application for the product, and immediately downloaded and used it, and it worked well. There are many different products like this, and the operation is also much better than other things. I haven’t tried the product that is far away yet… I wonder how far it will go… Anyway, it’s smaller than I thought.
S***S –
The article matches the description, all that’s left is to try it.
g***r –
Very useful and at a good price, the app is fine but it could improve and have more brands.
Customer –
I’m sorry, I’m sorry, I’m sorry, I’m sorry, I’m sorry, I’m sorry.
М***к –
The bigger arrived, the connection is working normally, the price is available, you can take it, I recommend it, it is packed normally.
Customer –
The size is not significantly different from the photo in the appropriate size. Usable at a reasonable price. The price is low, so considering the price is useless. Delivery is fast. I just can’t use it, it’s not satisfactory. Need to buy after looking at the reviews
A***s –
Bommmmm Broke a Gale
j***z –
Everything is fine
Customer –
Good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…good…
A***a –
working perfectly. Download the Ocrustar app on Play Story
s***r –
It goes well.
Customer –
Thank you for the fast delivery
C***r –
Good device, works correctly, easy to use, good connectivity with multiple devices, everything is fine
Customer –
Very good product very good
J***v –
SUPER GOOD!!!!!!!!!!!!!!!!!!!!!!! ! 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍
Customer –
I was able to use it without any problems. However, some devices can learn infrared signals, but they did not work. (Sealing light, fan) The smart IR (a device that operates the remote control with wifi) worked fine, but unfortunately, it is mainly used as a sub-purpose.
Customer –
I think all products that require a remote control are possible.
L***s –
It works well in what I tested, I couldn’t test the range on many devices but on the TV and air conditioner here at home it worked at 3m distance. You have to download the specific adapter app, it doesn’t work with others.
D***u –
Très bien, fonctionne parfaitement
j***r –
よく見てなかった、cタイプだった😭
j***r –
I didn’t look closely, it was a C type. 😭
P***o –
High quality Thank you from Portugal! !! !
D***u –
Very good, works perfectly
Customer –
It works very well^^
Customer –
Good very good product
Customer –
The delivery was fast. But it doesn’t seem to be recognized by the Galaxy S24 Ultra.
Customer –
The infrared is very good, my son installed it on his phone and linked it to the screen that no longer had control, and he told me that it works very well. Thank you in advance, it also arrived before the scheduled date.
Customer –
Exceeded expectations! Great little device, and the accompanying app is quite well-designed too. Shopping experience was simple and hassle-free, shipping was super-quick.
R***h –
No lo he probado aún pero es como lo descrito. A llegado rápido
Customer –
Almost perfect!
j***a –
Good, thank you
Customer –
Very good
R***h –
I haven’t tried it yet but it’s as described. It has arrived quickly
B***o –
Good product. It works perfectly. I recommend. ajduduehshs skcidueysga dkcjdbabsmfod ajxuduehr. akxjucdb
Customer –
The product 9/10. The app. 2/10. : Òooooooooooooooooooooooooooooooooòoooooooooooooooooooooooooooooooo
B***x –
Works fine with my LG TV.
T***s –
Very good… I showed some of my customers and they loved it. kkkkk I’m going to make some money with this device.
A***a –
OK……………………………… OK………………………………………
Customer –
A cool and nice item. Tested and works on a new samsung tv. The app interface also looks nice. The keychain option is also very nice.
T***s –
Simply incredible… I managed to control all air conditioning. I did the test…it could also work to open an electronic door
V***a –
It needs the Oukuxing Ocrustar app to work. Pairing an LG or Hisense TV, LG soundbar, Hisense air conditioner, or Samsung DVD player is very easy.
Customer –
Very practical, I have an iPhone 15 plus and the instructions in the app are very clear and can hold any air conditioning brand.
J***o –
It works correctly. Very fast shipping to Spain. I will recognize it if you need a universal remote control on your phone for TV and A.A.
Customer –
works perfectly as I expected.
c***a –
good quality product works very well
P***s –
envio rápido top
H***s –
Wie beschrieben
W***n –
It works for the devices i have tested. But changed my air conditioner temperature reading to celsius and i don’t know what to do to get it back to fahrenheit
R***o –
haven’t used yet but got here quickly
C***a –
Interesting proposal of the product as remote control by cell phone.
H***s –
As described
j***d –
It arrived in good condition, it is a quick solution to have a remote control at hand, it is necessary to install a specific application, I still do not know the security of the application, at the moment I can say that it is functional, it is intuitive, once the application is downloaded when entering the device automatically, the cell phone recognizes it without asking for more permissions.
J***a –
Great cost and benefit
P***s –
Fast shipping top
A***o –
You can try it and it works very well
E***n –
The device is very good. It really works on TVs, air conditioned
f***r –
good product fast delivery if you complete the function I recommend it
Customer –
L***a –
Everything arrived fine, we just need to test it.
m***e –
Everything is fine as advertised.
P***O –
Joint without instructions
J***a –
gostei do produto recomendo
Customer –
les objets reçus correspondent aux objets commandés et semblent en bon état. la livraison est de moyenne durée. pas de problème particulier.
J***a –
I liked the product, I recommend it.
Customer –
I haven’t tried it.. The app cannot be installed. Please share the app with anyone who uses it. I tried to watch the program by adjusting the TV to the restaurant. I want to use the remote control~~~ Please give me the app~~
A***W –
I didn’t expect such a great simplicity in quality and using the device without any problems, it even supports Chinese gadgets, so I recommend it wholeheartedly
j***z –
So far it’s working for me, let’s see how well it can be used.
Customer –
very cool, but it’s a shame that you have to know the brand of the television
Customer –
The received items correspond to the ordered items and appear to be in good condition. The delivery is of average duration. No particular problem.
J***r –
It works great
지***정 –
Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good~~Good
영***고 –
안드로이드폰에선 플레이스토어에서 ocrustar 라는 앱을 깔고 TV 브랜드선택한후 화면의 지시에 따르면 등록됩니다. 집에 있는 LG TV, 삼성 에어컨을 등록하니 작동 잘됩니다. 적외선 송신파워가 강한지, 제법 먼거리에서도 방향에 상관없이 잘 인식되네요. 앱에 왠만한 가전브랜드와 제품은 입력되어있어서 등록이 쉬운편이고, 앱에 제품이 등록이 안되어 있는건 수동등록도 가능하게 되어있네요.
Customer –
잘됨 아쉬운게 모든브랜드가 있는게 아님
g***r –
Fabulous, I highly recommend that it works with everything.
영***고 –
On Android phones, install the app called ocrustar in the Play Store, select the TV brand, and register according to the instructions on the screen. I registered my LG TV and Samsung air conditioner at home and it worked well. It is recognized well whether the infrared transmission power is strong or not, regardless of direction, even from a very far distance. In the app, many household brands and products are entered, making it easy to register. However, if the product is not registered in the app, manual registration is also possible.
L***D –
Excellent product works perfectly
s***a –
I loved it, I managed to configure it perfectly, I will use it a lot.
L***z –
It works perfectly with an iPhone 16 pro, wonderful, I bought it with little hope and it works very well.
Customer –
Good luck, unfortunately not all brands exist
s***e –
very nice. Works great on everything. recommended
H***a –
Paired with both my panasonic and sony tvs very fast
W***e –
this works great, it took me less than a minute to hooking up to my TV I can’t belive how good it works I am going to get another one!!!
I***o –
todo bien
B***n –
Artikel ist sehr schnell angekommen gute Lieferung. ich habe den Artikel noch nicht ausprobiert aber es ist eine gebrauchsanleitung dabei die es einem leicht macht den Artikel auszuprobieren.
W***e –
This works great, it took me less than a minute to hooking up to my tv i can’t belive how good it works i am going to get another one!! !
Customer –
Product was well received Delivery was faster than expected The product looks good and the price seems good. I highly recommend this product. I will have to try it later and leave a review. For now, it looks fine.
B***n –
Item arrived very quickly, good delivery. I haven’t tried the item yet but there are instructions for use that make it easy to try the item.
k***r –
All the same, it’s great °` ° o¤ø, ̧ ̧,ø¤oGERN °` ° o¤ø, ̧ ̧,ø¤o ° AGAIN¤ø, ̧ ̧,ø¤o °` ° o¤ø, ̧ ̧,ø
I***o –
Everything is fine
A***o –
Beautiful and working!!! !
N***a –
It’s ok, app is awful
Customer –
downloaded app, plugged it into my phone, able to find and setup my tv, will be able to use my phone to control it, will try to setup other stuff later
W***e –
Works Great on everything but the Fire stick
Customer –
It’s cheap, but great.
L***i –
Everything is okay
V***z –
Excellent
O***a –
It works as well as the comment
M***r –
Good quality
2***r –
Everyone matches the product description and is satisfied. Everyone matches the product description and is satisfied. Everyone matches the product description and is satisfied. Everyone matches the product description and is satisfied. Everyone matches the product description and is satisfied.
A***o –
This is an excellent product.
C***s –
Excellent product I recommend for iPhone
Customer –
The store’s response was good.
Customer –
Even a small business TV without a name works perfectly, it’s the best!
L***l –
I made a mistake, I’m on iPhone.
M***i –
Works great.
J***e –
Works great, app even flips the screen so the charging port is the top, haven’t found anything tv, dvd, ac, or otherwise it hasn’t worked for
b***b –
It works perfectly
S***x –
The infrared transmitter works very well for now, and I have managed to configure all the available devices in my home. I recommend. ⭐ ⭐ ⭐ ⭐ ⭐
I***o –
Excellent, it works as described, controls most devices, but others only turn on or off, not both.
j***z –
The truth is, I haven’t been able to get him to read codes. Telling him that it is a TV X, it seems that with the standards it works perfectly, but if the code is not recognized, I have not been able to recognize it either, although the application has a code hearing mode, but it tells me that it does not recognize any code when writing with the remote control to the mobile when it says so.