Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
very practical
Customer –
Purchased on behalf of a colleague. Looks good (^ω^). Thanks for the fast delivery. 04/29…ordered 04/30…shipped 05/03…arrived
Customer –
Nice bag for travel
a***r –
It’s okay
Customer –
Feels a bit cheaper than expected (softer, less firm). I will try it now to see if I am happy with it.
Y***a –
Good product
J***M –
good
E***z –
Is very good because you can separate the compartments
s***r –
Good if you have one.
Customer –
lots of compartments and I love how the cases inside are removable. my mum loves it!!!!!!!! it is a bit smaller than I expected for a makeup bag but it’s like standard pencil case size.
Customer –
A pouch that can hold various cosmetics or accessories It’s good. The inner pouch is made of mesh. The contents are also easy to see.
e***t –
very practical and pretty
V***z –
Very cute and spacious I arrive before my time, I love it😍
t***g –
Beautiful
Customer –
I’m going to use it on a trip to the dam. It looks good.
L***l –
Excellent
Customer –
Everything perfect. Good quality. Same as in the description. Very fast shipping. Arrived ahead of schedule.
D***d –
Very good and very practical quality well for price ratio
Customer –
The inside pockets are stiff. The material is not good, but the pouch is satisfied with this price! It seems to be useful when traveling.
Customer –
The product is very good, recommended
Customer –
It’s thin, but there’s no problem in using it.
E***n –
It’s cute, came on time and nice and functional. Exactly as pictured and a nice cute makeup bag for my use. Definitely recommend
Customer –
I didn’t expect it, but it’s more useful than I thought.
V***a –
I love my new organizer, it’s perfect because it keeps everything well organized and the material is good.
Customer –
Fast delivery and good
Customer –
I really liked the cosmetic bag! All the compartments are with Velcro! You can take them separately! The fabric is thick and washes well. I really liked it!
L***e –
Perfect! Just what I was looking for, takes little and the different compartments can be removed and put with velcro
k***r –
It’s light, so it’s useful. It’s light, so it’s useful. It’s light, so it’s useful. It’s useful. It’s light, so it’s useful. It’s light, so it’s useful. I’ll use it well. It’s light, so it’s useful.
Customer –
It can store a lot of various makeup cosmetics. It seems like you don’t need a makeup counter.
M***d –
It’s not what I expected but it seems useful
Customer –
Good value for money. It’s good for storing various messy items.
Customer –
👍🏼 👌🏼
I***m –
Very nice, thank you
J***g –
More convenient than you think Kids hair tying pouch I’ideal leap Eye skin care products In this way, it is good to use It’s easy to use one by one. The rubber string is missing ….. it’s an offense. Price is as much as quality
g***. –
Is very comfortable. I ‘ve already used it. Nothing moves from its place and everything is very collected.
A***a –
Very nice, no damage
Customer –
It’s very, very good…
A***O –
Okay
F***b –
All right. It’s nice.