Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The order is as requested. I would buy it again, it has also arrived very quickly in its shipment.
N***n –
Works fine
D***k –
Ok recommend
Customer –
slow charging but functional. a bit thick
F***r –
Works very well and recharges my Fitbit Sense watch without any problem.
Customer –
All went well with order and delivery
C***o –
works and it should
Customer –
It works well with the Fitbit watch, provided that it is in the correct position. Only one position possible for it to work
T***r –
The clock is charged with it. All good!
T***h –
Alles super
a***a –
Fast shipping, the product works well 🙂 although the quality differs from the original 😉 but what more can you ask for? The important thing is that it fulfills its function and charges. I recommend.
r***r –
Better than the previous two I bought
A***v –
Great stuff, superfast shipping, many thanks!
R***n –
• • • • * * * * * * * * * * * * * * * * * * * * * * *
C***z –
Received very quickly, before the date. Article according to the description.
Customer –
Good product.
T***y –
ok
M***i –
working well
Customer –
It charges quickly and the cable is long, measuring 96 cm. I don’t know how long it will last but after one use everything is ok.
1***r –
Best Fast in Delivery
F***r –
Very good
c***r –
The 2 charging cables weredelivered very quickly. Both tested with my fitbit sense 2 and charging properly.
D***d –
Love the charger
Customer –
not good quality, doesn’t stick well to the watch, cable relatively stiff, better to buy an original one
J***d –
It’s a greate replacement after I lost mine, It is a bit chunky but works perfectly!!! :3
B***z –
Doesn’t work very well
S***r –
Good product at a very competitive price. Fast delivery
b***k –
top
S***i –
Works
M***s –
I haven’t used it yet but it seems to be of good quality.
C***t –
works great.
a***i –
Very good. Works vell
m***r –
not tried yet
E***s –
Thank you , product was as described and pictures posted. , working as tested
r***w –
works perfectly thanks
M***m –
Just like in the photo
Customer –
perfect and is in good condition thank you
C***a –
perfect
T***l –
All good
R***o –
Works well
a***r –
Excellent. Thank you.
J***a –
Good quality fitbit sense 2 charger. Super price.
M***z –
I love
Customer –
Good good good, delivery is fast~^^
C***o –
Arrived in perfect condition, but it doesn’t work for me. I have already applied for the return and without problem. Arrived earlier than expected.
D***s –
All is ok, recaived fast, ok. good. fine new item. ok. good A+++ ok
L***z –
Fits perfect fast delivery time