Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***O –
Very bn product, arrived very bn and in the stipulated time, very bn protected and good quality, happy with the product
K***c –
Super wristband with a battery that extends the Google’s battery life. The headband can be adjusted perfectly to the head with the knob. I recommend.
A***z –
Works with Quest 3 too, recommended!
C***s –
The headstrap is quite comfortable, so much better than the standard strap. With the battery in the strap can comfortably play a lot longer.
S***r –
I have not tested the length of time of the battery but for once, the strap is very comfortable. The leds are very concurrent and for the price jthink it c a good deal. Received in 6 days
j***z –
Ch ingonsimo improves a lot I confirm the quest 3 is left
g***r –
I didn’t have much faith in the product, but it absolutely meets my expectations. 10/10
S***Z –
Very good product Recommended Very bright light Comfortable Functional Good plastics It arrived well, the box was just slightly crushed but it arrived excellent. I highly recommend it since on other platforms like A****n it’s more expensive (it’s the same thing, they buy it here and send it to you at a higher price because of *mazo* ggggg).
Customer –
100
J***a –
Arrived on time. Beautiful has improved the shipping service I agree thank you
1***r –
Excellent, as stated in the product description, very fast.
A***a –
Excellent strap, super comfortable and easy to install and adjust. Fast and on-time delivery and very fair price. 5 stars!
Customer –
Everything as described ✌️
K***r –
It has a lot of capacity, so you can do it for a while. But it’s heavy. Less Rosa with a little less capacity seems to be okay. Capacity is large, you can do it for a long time. But it’s heavy. Less Rosa with a little less capacity seems to be okay.
G***e –
Perfect nothing to complain about adds a lot of game time
A***s –
All set with the order. The product is very good!
Y***k –
The head strap arrived in good condition. Everything works fine. Additional time of working is 2 hours.
l***o –
Very nice, super comfortable, but it doesn’t have a 12,000 mAh battery. If it has 4,000, it’s too much. It increases gaming time by about 2 hours. I’m sad because of the false advertisement, but I won’t return it because it’s too much hassle…
P***s –
It came very early and in good condition i have not tried it yet but looks okay and fits perfectly for the meta3s thanks again for the best service rgds
J***a –
Everything seems fine, just need to test the battery more but for now there are no issues.
N***a –
Better than I expected
1***r –
He feels robust. It fits well. Now we really have to see the capacity of the battery. It is a beautiful design.
s***c –
Never received
C***o –
Everything is fine. Parece of quality. Veremos al tried it
Customer –
Verry good
L***r –
Perfect! Fast shipping! I recommend!
K***t –
Arrived within 1 week, so very fast. Product installs easily and it does charge the headset. Fits well on your head, but it’s heavier than the normal strap. 12000 mah? Hm…the quest 3 certainly lasts longer but i expected a lot more for 12000. I have some doubts if it’s 12k.
C***y –
Very good but be careful because it will charge your vr without realizing lol, it looks like my bf’s meta quest goes out of power out of nowhere and since it was connected to the power bank he didn’t realized until one usage. If not necessary, do not connect the cable until needed 👍🏻
A***k –
super
Customer –
Worth every single cent
j***m –
Very good material, comfortable and practical to use, but sometimes it gives an error when the extra battery is connected to the meta quest, and the charging is interrupted.
M***s –
Better than I imagined
F***y –
It fits my quest 3 and the item was delivered with no damage and everyrhing is complete. Hope the item will last long.
Customer –
As described
E***r –
Arrived fast
j***a –
Ideal
L***i –
I was hesitant to buy, but for the price, it’s totally worth it.
K***k –
Very good, it feels like a pillow on your head so soft, it was very comfortable, and the battery lasts a long time, really very good.
F***a –
Very good, unfortunately the support came upside down and I had to take the trouble to unscrew it and turn it around, from there it worked well.
e***p –
Pros and Cons: PROS: it fits quite well it is very comfortable the battery charges quickly CONS: Although it is designed for both models (Quest 3 and 3S), it seems to be more similar to a Meta Quest 3 due to the difficulty in attaching the strap. There are certain areas that look awkward due to the model The battery can get a little hot (the meta might too but I’m not sure about that). People who wear glasses will have difficulty taking them off.
k***k –
Very comfortable
S***a –
Exelente, I like it very much
Customer –
Good good, good good, very comfortable. The fright thing. Good and repurchase of Sin Nidine This item at this price. Good good, good good, very comfortable. The fright thing. Good and repurchase of Sin Nidine This item at this price.
A***i –
Received within a very reasonable timeframe. 😀 The item identical to the photo Everything works perfectly.
L***v –
Super high quality materials. It’s very very very nice! The only problem is that it is not fully supported by the meta, so i have to wait my batery to almost die and then plug it. Otherwise it does not charge it all the time. Also, if it is connected to the meta, and you charge the additional battery you do not charge the real battery at the same time. Which makes any station you have useless and you have to charge each selarately.
M***a –
Great product
F***r –
As described, if the battery holds on time
H***d –
great thing! very comfortable on your head and you can have hours of fun.
w***z –
Very good value for money, fits well on the head and is very comfortable, the battery lasts a long time.
6***r –
I received it beautifully, but it hasn’t been tried on.
a***r –
Arrived very quickly and well-packaged, the headstrap is very comfortable and the battery has a great durability. I played for several hours before realizing that it hadn’t charged yet. It’s worth it for those who use the Oculus for longer sessions.
a***r –
Nice fit, very comfortable and easily adaptable to different sizes, a huge upgrade over factory provided straps while extending game play
F***i –
It arrived very quickly.
J***o –
A Real Wonder
a***r –
Really identical to the one described in the ad, very beautiful liked it too much. It became very comfortable, I just don’t know how much extra time I will have for battery and the version acquired is 12000 mAh.
C***k –
Very comfortable
D***r –
Excellent product
s***i –
Item received on time.. works just fine. Thanks.. Item received on time.. works just fine. Thanks
S***K –
Sent on the same day. Delivery by Ukrposhta in 8 days. Everything works fine, but not sure that there is 12Ah, also the mechanism itself looks pretty thin. In general, it’s normal
r***r –
Photo for the points. The order arrived quickly before the indicated time. Everything seems perfect.
E***a –
VERY SATISFIED
Customer –
Comfortable works well. Fast shipping to aust
B***r –
Verry good
F***o –
The fit with the glasses is not very precise, I had to do a little bit of strength to attach but it works very well
A***r –
Very good
a***a –
Really good quality for the price fits well on my head i didn’t had time to check the battery
D***i –
The headstrap is quite comfortable and practical, the support is great and soft. The battery lets you play longer and the grip is quite easy.
L***s –
Very good, I recommend.
v***l –
Came to meta Quest 3 as a native
B***o –
The product arrived 3 days earlier than expected. Arrived in good condition, without details, it also arrived with a percentage of battery to be able to test the product, 10/10 I would recommend it
J***a –
very good product arrived before the indicated date in good condition very comfortable excellent quality 10 out of 10.
Z***I –
Appearance and comfort of wearing and workmanship are okay. The battery has a capacity of only about 7500mAh.