Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Amazing, highly recommend
d***r –
The package arrived very damaged, but the item was not damaged
D***y –
Awesome. Keeps the food warm (not hot but as to be expected)
Customer –
Very good product backup up by a super efficient service. Recommended
Customer –
God, what boxes are equal, they come in different sizes and are comfortable
k***r –
Look like very good and practical 👌 , arrived very quickly 😀
S***a –
Everything is as stated in the description, plus very fast delivery. I recommend.
S***4 –
10 out of 10 come double and look small but hold a lot of food.
A***o –
Super
B***z –
Exactly what material I wanted, good quality and arrival in Mexico in only 4 days!! !
Customer –
Good, good value for money
Customer –
Very satisfied.
a***i –
Too smell
А***а –
Really good product! I like it!
b***i –
Perfect, good quality, I am very satisfied.
Customer –
It’s a very nice lunchbox set. Item is as described and arrived quickly. Keeps food warm enough for daily use.
V***a –
Not used yet but from the first impression it seems like a good product
Customer –
The insulation power is incredibly good, although it doesn’t stay warm for a whole day, it keeps it warm for about two hours. It’s not bad to carry a lunch box with, and it’s very portable. It seems okay during the notification process. Please buy one when you buy the price
A***s –
Too small, more suitable for a child than an adult
D***n –
Stunning just like the picture. Can be heated in microwave. The silver part comes out of the plastic, that’s easy to wash.
В***к –
easy to use, very good quality
Customer –
Great product!
a***r –
Purchased for my child’s lunch box. It doesn’t have the same insulation effect as thermoses or similar products like Ikura. It might not be suitable for very cold winter days. However, it can be used to separate snacks and rice, and to put fruit and cold soup. For this price, I think it’s quite good. It looks just like the picture and is larger than the usual lunch boxes, which is good. I bought two for my 2-year-old daughter and 4-year-old son.
K***n –
Great, uses every day, heats up in the microphone and there is no problem!
r***m –
Arrived well packaged and quickly. I haven’t tried it yet, hoping for good quality.
K***e –
Quite satisfied with the purchase. Haven’t tried out yet, so let’s hope for the best
Customer –
Exactly like the pictures, great quality and nice solution for my meals
Y***r –
.
f***o –
Excellent
Customer –
Good
Customer –
Good product
m***r –
it looks bigger in the drawing
V***v –
Recycled plastic. Other things are ok
K***g –
excellent
f***r –
Excellent, just not the same color I chose
g***r –
A good and reliable set for eating. Buying for the second time.
O***h –
small and cute
L***z –
It was delivered very quickly. I like that, thank you very much.
M***w –
It will shine well. Fast delivery
p***z –
Thank you, everything is fine
Customer –
Very good, keep for food. I’m satisfied with the lunch box. Thank you for it.
В***н –
Good quality, I recommend.
J***A –
Very good quality, super useful
Customer –
The stainless steel container is being separated from the plastic container. It’s bigger than I thought. There is space behind the outer insulation container to put a cutlery container.
C***d –
Top A+++
R***o –
Just like the photo
P***p –
Beautiful, not spilling its contents, super practical, and its size is suitable for food portions, I love them.
b***e –
This is not real insulated
Customer –
I like it. 👍 🥰
s***r –
Very practical, the lunch box is insulated and the containers are made of food-grade stainless steel. I thought it was leaking from inside the container but it’s not. I will continue trying
K***r –
Like
4***r –
Price is too much. It should be a $5/$6 product
B***k –
Thank you so much 👍 🙏
I***s –
Arrived faster and in a good shape
Customer –
Although it’s not the thermostat I expected, it’s nice to put around the country.
S***a –
good quality, thick bag. I’ll write later how long it keeps heat. arrived in Switzerland in 11 days
h***g –
Small compact good for small meal, good quality.
L***i –
Conform
P***a –
Exactly like in the photos, it’s enough for me to eat and after all, I don’t have a million packages, just a column. It’s easy to clean, great.
Customer –
Fast delivery and looks for keeping heat for food
j***r –
This is way better than i expected! Quick delivery and the product exceeded expectations, would recommend
Customer –
arrived quickly!!!! Everything is as described and in the photos!!!!! Everything is as described and in the photos!!!! !
c***c –
Very good item arrived quickly.
T***i –
Loved the quality. Good size The bag is nice and closes easily. The boxes have stainless stell in the interior, and remove for cleaning. Recommend
Customer –
I am satisfied. Make sure to remove the abrasive material.
M***k –
Fast delivery. And the quality looks good too.
Customer –
Very good. After assembling the cutlery, just hold it and pull it out.
H***t –
A bit smaller than tought but looks pretty
m***r –
order received thank you
Customer –
It’s average.
R***n –
super good to use for eating on the go thank you very much greetings rene.
E***n –
Hello, I just wanted to say thank you very much! The product arrived in good condition and corresponds to the description. I really appreciate the service and fast delivery. I would love to purchase from you again in the future
D***k –
Relatively small jars
S***e –
very nice lunch box
ש***ס –
looks perfect. And less than half price from Israel
A***d –
Good
Y***r –
Perfect, really enjoying using.
T***g –
This was a gift& sister likes it!
K***k –
Container for small children. Absolutely too small for adults. They will serve as containers for cream because they are of that size.
D***k –
You cannot play in this
Customer –
The item was exactly as described in the photos posted. Good value for money and quality!
M***z –
Wonderful
J***o –
They are good, this is the third time I’ve ordered them. They can be used in the microwave, just remove the internal part.
H***z –
Item as described. Everything is very good
a***v –
I haven’t used it yet but it looks great
L***a –
I fell in love, it’s hermetic and super useful for carrying different types of lunch to work or anywhere, it even has a compartment for cutlery and I loved it. Highly recommended
C***o –
Perfect 🤩
U***r –
Very smart product
A***r –
Super
z***b –
Very good, arrives in really good condition, slightly bigger than it looks.
L***u –
I didn’t use it yet, it looks like a good quality lunch box, just like description.
K***y –
I got this because i tend to go to the va and i have to be there for a while and it’s 3 hours away from my home so i don’t always have the money to get lunch and if i can’t get food there. I just end up going, hungry or eating junk food that i brought with me and a nice little surprise. The back side of the bag has a spot for silverware. Also. It’s a double zipper and it is insulated like a cooler would be and the containers each are different sizes and when you open them it has a stainless steel piece you can remove and clean
S***z –
Delivery is very delayed
А***с –
Very beautiful containers for children’s food. but the jammed themselves are not thermos, just capacity. Termos – bag with membrane. I expected that the bitches themselves would save heat. And in general everything is beautiful and of high quality. I’m happy, it looks stylish.
Y***l –
Delivery within 10 days from payment. It looks very decent. Let’s try it in use.
s***d –
Great as described. Excellent, I will clean it