SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice, ordered S (I´m XS) and fits
I loved them, excellent quality and above all fit the recommended 100% body
Good afternoon. I arrive in time "indicated. I like full size exelent! Exelent color, material Exelent. Now i want one with red thank you i hope and your duren lettering appliques
Delivered to hmao quickly. Took a girl. The quality is good, the size approached the height of 172, the only negative is translucent when squat and slopes.
Perfektní! 9.8.2019 objednáno, 23.8.2019 bylo zboží DOMA. Materiál pevný, příjemný. Odpovídá fotkám.
Perfect
It's okay.
Legends are good, stretch well, do not shine through, completely out of fabric, not stickers strips, it's very even good, long looking for such, for the hall the most
Super
Szuper minőség és méret. Ajánlom.
Delivery fast, store put gift, thank you. On tights: took m, sat well, but it would be possible to take with it, as the elastic band stretches. Leggings have not a dense fabric and slightly translucent when squat or tilt, which is not very desirable. However, the quality is satisfactory.
Not yet dressed, later, I will add a tip.
Good leggy for this cost! There is a smell, but after washing, i think it will disappear.
nice
not bad for price. little stains on leggins
Everything cool! size fits perfectly! my hips about 100 and i order size m fits perfectly! thanks store ! reccomended! and thanks for gift!
Very beautiful, arrived on schedule, recommended.
In general, the purchase is satisfied) Of the minuses: a little still translucent and the elastic band turned out to be tight (
Gospadi, girls, it's love
The black and gray legging size L is smaller then the Black and white legging size L :(
For this price very good product :)
Nice leggings, but a little tight for a M size. Anyway the quality for that price is amazing ♥️
Leggings dazzling, sitting מצויין over the body, the scale מדויירץ like שבארץ, I weigh 60, height 160, size S left me dazzling
Leggings are cool, but translucent. Not even squatting can see panties. So wear only under a long t-shirt that closes the ass.
Bom