SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's come in time marked and although it comes a little wrinkled on a tip, it's fine
Has an unpleasant smell, I hope it will quickly fade. And so everything is fine
Mat of good quality, I advise! A little with a smell, but it's trivia.
The item was shipped not fast, about a week after the order. But it came up pretty quickly. The mat is good, soft, and with a cover, you can carry with you, convenient) with the store did not communicate
Mat ordered 30 March came 9 May. Purple color is nice, but mat is nieprecyzyjnie made-sides are brzydko finished.
Very high quality mat.
Perfect
The title looks as shown in the photo
Goods received. Description corresponds.
Nice mat!
The shipment took a little longer than stipulated but, with all this situation and which closed the borders to foreign shipments, it is completely understandable. The product is the same as the one shown in the photos came to me in perfect condition and just arrived I 've done a couple of yoga positions and great, it doesn't slide at all. (The positions I have made are yoga for Beginners, I don't know how I 'd act for a more advanced yoga.) I am very happy with this purchase, I recommend 100%.
The recommended mat, it was a little late but in good condition.
The smell was small, quickly weathered. It is convenient to engage, hands do not slip.
All right, it has some small mark on the surface, but for the price well.
Finally, I got this delivery, around 1 month and a half to come to Spain. Its a perfect product but was so slow. Thanks to any way.
Super mat!!!
Arrived in great condition Great quality Ideal size
The mat waited almost a month, did not communicate with the store. Also have mat bag. Already tried it in the case, does not slip. Very cool, I advise everyone!
It's okay.
Delivered on time. Corresponds to the description. To the touch is pleasant, on the floor does not slip, hands also do not slip. Light smell like any new thing, I think it will fade. There is a cover, which is very convenient. Purchase satisfied. Delivery was the Mail of Russia and cost another 100 rubles. Since the post offices are closed because of the quarantine. On the whole way, the parcel was tracked without problems.
Great mat
It's perfect! It is noted that it is of very good quality. It doesn't smell bad and it's non-slip, it's just like in the pictures. I love it. It didn't take long to get there.
I liked the mat very much. It is a pleasure to deal with it. Does not slip, does not stretch.
Very pretty
Everything is super, thank you. Excellent quality. I want another Green))