SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything's perfect, just like the pictures.
Very beautiful tail, with the color did not guess, but decided to leave and order another, suddenly darker color hair
Very nice quality
ok
The store put a gift, very nice. The tail is good, it looks very not even bad, the quality corresponds to the price. A little hair out. On the head is felt, heavy. The color corresponds to the photo.
Thank you to the store, in addition to the order polished more gifts, small but very nice) hair to the touch of good quality, the parcel was a month. Everything suits me!
It is a beautiful piece hair
Very satisfied same color as my hair I love
Spectacular! Beautiful! Very kind store sent a detail. Thank you seller for the gift❤❤❤
Not otrzymałam shipment!
Light brown and white yellow
You look like a very ARTIFICIAL, doll hair.
I'm soooooo happy with this purchase! the color matches perfectly with my hair and it looks natural! True that it smells a bit like plastic...so I'd recommend to get it out of the package some days before wearing it. Shipping was extra long due to the pandemic but I'll definitely order for more. thanks! ^^
Beautiful tail, all as stated. Special thanks to the store for the gift-red laces with a heart on his hand
Brown kitten color too dark
nice looking. just like picture.
Very good product. Thank you store
Look artificially, sparkle up
The goods came quickly, thanks for the gift!!
The goods came quickly. The store gave two gifts (a Phoenix, and a tattoo) a trifle is pleasant. Seller recommend.
What he is cool, like a real one, take an unwelcome, more gifts, a bracelet and tatushki, a trifle but nice
Amazing!!! Fast deliveries
Very long delivery, I had to even open a dispute, the store did not extend the protection. But I did. With the color guessed, the tail itself is not bad for this money. Hair climbs of course, I do not think that it will last for a long time, but definitely the purchase is happy.
Very beautiful
Perfect!!!