SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's regular the fabric, it's not so soft & it has specks, but it's nice on it (I'll see how it goes with this one in the future to order another) My head is approximately 54 centimeters long and I do well (I think it is for small s head). I never had communication with the store, but the shipment arrived very fast: 18 days (& came with other orders).
The store casually packed the goods. Takes all twisted like a rope. For that she lowered the stars.
Отличное качество
Color no era el mismo de la fotografía pero igual está muy bonita recomendable envío muy rápido
Looks okay. Ordered for three colors. The grey color seems to be a better quality though. But in all, not bad at all. Fast shipping too. Good store.
Thin, you need to steam, in size and color-exactly what you expected. Delivered quickly.
linda
Quality autumn bad (
joli béret,laine agréable
Cool beret is very cute and light
She's super pretty. It fits perfectly and is soft. He arrived early. I love it.
It's very nice, I look super on my sister.
Excellent beret, excellent quality, fast delivery. I ordered myself. Now they're asking for grandchildren. I'll order them too
Too big, it doesn’t have the shape it’s supposed to have once worn and looks a little cheaper in real life.
perfect, awesome quality and looks great, fits my head just fine
Very good and very fast
The only complaint is the colors, ordered a white and a black he sent me two white.
It comes in good condition, has a small hole that doesn't show much, probably factory error, in conclusion laboina I liked
the beret is a little less vibrant in color than on the picture, but other than that, I’m pretty satisfied
Arrived as expected but it doesn't fit my head. Might fit better for a child or perhaps I have a big head.
loved it, but i dont know, it can uncrease badly, i plan on sewing a crease in it, so it looks better
Joli béret
Woolen, thin. I'm good, but it's not a producer's fault.
Beginning to be afraid because of reviews about threads and holes, but to my happiness takes came in perfect condition, even nothing stuck The color is pleasant, the delivery is fast, in general very satisfied!