SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Bright and prickly)))
A beautiful beret, sits perfectly, quality, threads do not stick out!
Item as described, nice quality and fast shipping.
Medium thick but warm fabric. Color and shape as described by the store. Very good shopping.
Ordered late December received late January, product conforms to the description
Beautiful and warm just for spring and autumn. Came quickly, ordered three pieces
nice. arrived in a month
отличный берет! на мою немаленькую голову сел шикарно. заказ быстро долетел, спасибо!
Very well made as per the price recommend
Colour is on point. Nothing weird. It isna tight fit so you have to stretch it out a bit.
Item arrived on time, it is hot and as the picture posted by the store
The Berets are super cute but unfortunately they’re too small kinda like for a kid :( so I’ll probably sell them.
Fast shipping carve a small pelin if your head is big I don't think it will be worth you, I have a little fair left. The beautiful color is prettier than in my pictures, light blue sky.
I loved the color and accuracy of the manufacture compared to the price I loved very beautiful and this picture of me
I came quickly to Minsk. Matches the photo. Not on a big head. Quality is good, soft composition. The color is bright. I'm happy, thank you to the store.
They are just like the picture, perfect and at very good price
Beret are good, but thin-in warm weather. That's what I needed. Beige is slightly smaller than gray by 4mm in diameter and the gray is slightly thicker. On a small head the most it.
Chic beret)))) inste: kattcay
Really cute, highly recommended !
the product is really satisfying it's warm and adjustable do any form ir shape u wanna make it into depends on the style u want ,it came within a month to morroco saller is really careful I recommend the store and store
Everything is fine, thank you, the parcel got a month, and at the place of residence 2 weeks
Прекрасно! Удобная, с головы не падет. Пока ехала до меня образовались катышки
Quite small and thin, but for such a price is good
Très bien! I love the colour, it's very cute. Feels warm too!! Can't wait to wear it in my outfits, it came quicker than I expected too. Thank you so much!!
Cool beret)) for such funny money is very good) very satisfied) and came for a month taking into account new year's holidays)