SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks good and great quality
Awesome backpack! Big One! Lots of pockets! Fabric is beautiful! The store is very sociable, cute, attentive thank you very much for answering a thousand questions! Recommend!!!
Backpack Chic! The one who ordered before the Tyumen region came in almost two weeks. The color corresponds, dense, comfortable. It looks huge, but it's not used to it. Locks are correct, threads do not stick out. I'm very glad that now I will carry one bag instead of two. In the photo inside the new there is a trunk with a photo to straighten out. Near it (green)-a backpack from the Sportmaster store, the brand Sketchers. By volume, they are roughly the same, but of different density. There's no limit to my joy!
The order came quickly, qualitatively packed. The quality of the bag was very satisfied. The components were completely.
backpack was sold put but have received refund immediately
Very fast delivery from moskaya to Moscow! The backpack is very high quality and well thought out.
Seller unfornately sent me the wrong camera backpack. But they did refund me the difference between the two so, great customer service. Would order here again despite the mistake which can happen.
Fast shipping thank you ~ Well written with yo ~
стоит каждой своей копейки. очень качественный, продуманный, удобный. рекомендую
Packed, double folded. Now Xs, how to straighten. And so everything is good, delivered quickly.
The backpack is worth its money.
Checked all the Hood material fire, it is necessary to drink
Awesome photo store! Very roomy. Pleases that "boxing" for storing equipment can be pulled out and worn like a photo bag. On a fragile girl, the backpack looks a little cumbersome, but it sits tight. Very satisfied!!
Looking at the picture, I thought the bag was beige, in fact it is a gray and sky blue mixture. Otherwise everything is very good.
Quality High