SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good value
Excellent products for jewelry. Very cute rings. Size fits. I'm happy. For such a price class.
In the Dnieper came in 19 days. Stones are beautiful, izyanov and marriage is not.
Delivery of a month and a half. The product corresponds to the description.
The size is full. The ring is very beautiful. Can be worn on two hands at the same time. In fact, two rings))
All the terms passed the goods did not receive. The store returned the money. Thank you very much.
Beautiful set of rings. In fact, they are larger than in the store's photo, but it's even good. It is a pity that I was mistaken in size, ordered for size more than necessary. Also not critical, I will give my mother, just soon on March 8, you can say in time came. Delivery 1.5 months.
Ring not very store returned money thank you
Ordered a 6and7 got two 7s
To Lugansk Shcha 3 weeks came. Fully corresponds to the description. Powerful, beautiful.
The rings came without marriage. Slightly different from the picture. They also turned out to be me more by one size. But the hand looks cool. The steel is pleasant, the Stones shine.
I like it very much. Thanks to the store.
Thank you very much!!! The ring is very good. i will order more!!!!
Very equiditally beautiful
Disappointed with the female ring. Looks rough. Pebbles pebbled off.
Ring chic!!! True, according to the picture I thought that there would be a lilac, and it's pink) delivery-1 month in Mo, thanks a lot to the store!)))
More like a children's toy although it seems normal and the stones are in place but it is clear that the Chinese fuflo
Nice looking
Rings are very large in themselves in the photo look smaller
All is well, but wrote rashchmer 8 ordered 7
I love it
Very beautiful ring, came in a small bag
I'm delighted, everything is super, very beautiful ringlets, done perfectly
Delivery of a month and a half, I liked the rings, all the pebbles are in place, the size matches, look beautiful on the finger. Thick, wearing on two fingers nearby is not very convenient, will interfere.
Excellent products for jewelry. Very cute rings. Size fits. I'm happy. For such a price class.