SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is one of my favorite dresses from this shop I like in red and green, excellent service from this store
Beautiful dress
The material is thin, looks very impressive
Material is stretchy enough, big size, so I ordered 1 size smaller. I could have ordered 2 sizes smaller as well! Still looks good, the dress is worth the price. Thanks Seller!
Perfect! Thank you!!!
This is one of my favorite models fit so well! The fabric I love, this shop delivers very good service
The dress is decent. Corresponds to the description. The material is quite thin and I think it will end up tightening. As for the size, the size corresponds. I wear 48 and XL was slightly too big for me. It was necessary to order L. It came in a month.
The dress is wonderful, on OB 112 XXL perfectly suited. Very elastic fabric, soft pleasant to the touch, the height of 167 knee closes, delivery to Saratov three weeks) Thanks
The dress really liked it. On my 48th XXL is a little too big, but otherwise all class. Thanks to the store, sent everything very quickly. In general, everything is OK.
magnifique
They are the most beautiful dresses I love this store. You can find any dress for any occasion. I have a lot of dresses from this stores. I recommend to buy. Also the store has a good communication with customer. She can help you to figure out any issue. Please, contact the store anytime. This factory makes a great job. Congratulations.
The dress was pleasant, light, pleasant to the body, color as in the picture. It was possible to take a smaller size, because it stretches. and long for height 160. I will sew, and so super. took L to Russian 46-48.
I liked it very much, I arrive in time, the fabric is very well covered to the body
Beautiful dress, it matches the description, it is more beautiful than it appears. Fine quality fabric, a little elastic, is not transparent. Very good make-up. I already had another green one and it looks so good I bought this one. Bad packing, acceptable shipping time. I highly recommend the purchase
beautiful, great quality of fabric, very comfortable, perfect cut, fast delivery as usual within 2 weeks. I love it ❤❤❤
I was a little loose and longer than in photography, there was no need to contact the store. Fast shipping asked for 11/11 and 8/12 arrived
The product corresponds to the description, the dimensional grid is correct. Delivery is fast enough, within about 3 weeks. To Moscow. They took this dress for the second time. Compared to last time slightly changed fabric quality, it became more thin and not as dense as last time. Maybe other suppliers. But in general, the quality is still good. Sits normally and sewn neatly.
The S bastante large
Very good product description
A beautiful dress, it fitted perfectly, the shipping to Latvia was surprisingly fast it took only a week. The quality matched the description. Would recommend this store to everyone. My EU size is 42 i sent XL but easily could've sent L , because the fabric is stretchy. I very happy with my purchase!!
Very nice just like in the picture
The dress is the same as in the store's photos. It came fast and well packed. Size L corresponds well to a 40 European, in my case, I should have asked for the M that's 38 because I'm a little loose, but I'll correct it by sewing some tweezers.
I stay a little big but bueh material
The dress is very nice but I advise you to take a small size. Thanks
The dress is very beautiful and quality.