SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
The backpack for your money is great, there is a smell, but not critical, also inside stuck a couple of threads. Delivery is very fast. Seller and goods recommend.
With the bag everything is fine but it was smashed on the Chinese had to wash
The salesman! At the request sent the goods the next day. The backpack came in two weeks! Even before the deadline! There is no smell as many write here can be used immediately. The only thing is a small spot upstairs, but it's almost invisible. The backpack was very liked!
Great backpack. From the moment of payment to receipt at the post office it was exactly 20 days. I recommend both the goods and the store.
The goods are good, the seams are even, there are no defects, the only thing, I thought it would be a little more, but still fine
One of the fastest deliveries. In 14 days I reached Izhevsk. good quality, nothing sticks out anywhere. The smell is there but not strong, quickly weathered. The size is small on the laptop like a glove, I'm norms. In general, you can take.
Externally, the backpack looks good. The quality of the tailoring is exactly at its cost, everything is on the Verge, it will not last for a long time. The volume is roomy, the laptop with a diagonal of 15.6 back-to-back in the cell for it, but in general it is enough. The only thing for large people will not work, too short straps.
I liked the backpack... The material is dense, the lining is also dense, everything is sewn well, there is no smell of strong, all locks work... Seller and recommend
Original, light and beautiful product is very suitable for all young people and it is waterproof
The backpack is cool, it hits of course, but I think in a day will fade, went a little more than a month, but the parcel was not tracked at all.
To Peter delivered 5post in two weeks. The backpack is compact, the quality is good.
Good backpack, came quickly. For 600 p is excellent! The wire for charging works!
The backpack is cool. Just like in the description. Expectations fully met. Color maroon. The material is nice. It's fine. All right. Thank u
The quality is good, there is no smell, the thread does not stick out. But! After payment, the order "hung" days 10, until I wrote to the store, what is the problem? The result was sent out on the same day. It was not tracked, very long delivery, the timing was all passed, the seller constantly extended the protection. But plus, that's a courier to the house.
The backpack is great. The color is the same as in the picture. Quite roomy, inside many pockets. Shape holds. On the side there is a USB connector for charging the phone, you only need to put the battery. There was a smell, weathered for a few days.
The bag for 15 inch laptop is satisfied. Thank you. I came to Belarus for a month. Recommend!
Delivery is very fast. The backpack is not big. It sews well.
The backpack very liked seems small, but it fits a lot of everything you want to take with you. The quality is excellent, no smell, the straps are sturdy sewn well, the material is dense, the seamless too. came fast. For this money is a great commodity. recommend it.
Delay desgraçada, found that had been lost in transit, but the bag looks very good, question as will be during the days.
The backpack is good, but there are doubts about the seams, the heavy in it is definitely not worth wearing
Backpack of excellent quality, tight, keeps shape. The dimensions are the same as those claimed. Spacious, lots of pockets and compartments. For the baby is big.
Delivery of goods in 38 days. Backpack, very good quality, conforms to the description, no smell. Happy with the purchase. The goods and store recommend.
Backpack without marriage, the material is dense, the locks open easily, there is USB charging, inside the sidewall is soft password, the straps are soft, comfortable. There is a main division + 2 additional, pocket for bottle with drink.
It's perfect has arrived in good condition, and it comes very well reinforced, I'm sure to get another one of another color
Somewhere inside is stitched Curvo, the outside is all smooth. the lightning is good. The overall impression is positive. I recommend to buy.