SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top store.... Very good transaction
quick delevery .worka perfect
good
accurate and fast
Arrived very fast one week after lordine very nice coresponde wing descriptione thanks thousand
The item is exactly as described and it works perfectly well. It was nicely packed and the delivery was a little bit quicker as compared to the rest of deliveries on this platform. Very nice device. It would have been better if there is a battery to save energy so that even without electricity or power, still you can use it. But it was not made like that. This is a direct plug and use device. Can use SIM card ONLY or can also use cable ONLY. It is an option on the device. Thank you.
This is my 2nd purchase.. Highly recommend!
3 Equipment I buy and no problem haata now
Glass Heart is immediately put KT road leads to
Arrived in record time, well packed! New product, all working OK! Simply put the chip carrier (live) and he recognizes all alone, just changed the name WiFi network (SSID) and the password, otherwise all right. Eating the product and the store!
Best purchase I have made on AliExpress
Dog honey like stock purchase of ET sound
Very fast. Satisfied
Good מעוד works all
LGU + mobile data being normally. WiFi speed is General Wireless share compared to rot the poor is not included etc..
Thank you for the good product.
Excellent product and very fast shipping arrived me in 10 days in Chile
mejor de lo que esperaba, funcionó el ship wom sin ningún tipo de configuración adicinonal
Excellent! Works very well. Use little, but appears to have a reasonable durability. Super satisfied.
Great store, arrived ahead of schedule. Enjoyed! Total satisfaction
Good and fast delivery
Product is as described. Still not used but it looks like in the pictures. Nicely packed and shipped quickly.
Item was received by proxy, it matches stores description, but it has not been tested. From the day of order to receiving the package, it took 29 days to get to me in Nigeria. I'll write another review when tested for seller recommendation.
Quite satisfied so far with the purchase, I arrive in about a week, and working properly
Came super fast