SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long
Satisfied with Ur good...
Norms
Received, satisfied with the device. Came charged, works as it should. I advise you. Delivery approximately 46 days to Bryansk.
Oooochen long went, but at least it came
Funny thing. Oddly enough, it works. Bought only for music, TC Auh output is very far, so I can not say anything about the quality of communication. Got married without dancing with bubbles. Sound sane.
Very long went (works norms!!!
All fire! Everything works, delivery as always a hundred thousand years old, came charged, the sound is excellent no distortion, respect the yellow nation.
Dead battery. Replaced everything worked.
Great quality product price
I ordered blue it came red why thats it
Thank you very much to the store for the parcel and fast delivery on time, works fine, no noise, I liked it, the seller is well done
Works for its price and fine
I asked the colors black, red, white and blue, but the store sent only black and red colors.
Thanks
OK!
The thing is class! Everything works! Only very long.
Top!
Fast delivery. Item as described. Briefly tested it with my regular wired headphones, seems to do a decent job. Will update the feedback once I do a more elaborate test.
Bon produit
Shipping for almost two months. All match, as described. Come is charged at 90%, check the operation. ALL OK!
I order a second time, a super comfortable thing. The first daughter broke.
Everything came, everything works, the sound quality is very good. The store even sent a bag as a gift, the only goods went for a long time. To Moscow almost a month and a half.
The goods did not come. The store did not even think to communicate with me. The track was not tracked, just after the end of the period arose-the goods are delivered, leave feedback. X. Z., maybe it is necessary to take the thing more expensive, with the track, to be guaranteed to come. Or you wait, and the break...
Works