SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered drawer in Blue S color, but received in White S.
хороший ящик, клей держит крепко, приклеила чуть криво - отклеить уже не смогла
Bien
Thanks
The product corresponds to the description. Came in time.
Très pratique
Amazing
Super useful drawer and I love it very much
I like it a lot more space than I expected, the only catch is that it came without a sticker, which disappointed Me.
Bastante practico producto llego antes de lo esperado en buen estado
Bring double contact tape
Thank You!! Great quality comes fast!!
Ball pen, lovely small things before the nicer
Cool box!
I couldn't tell from most pictures on the item page that it has a divider down the centre of pocket; I can't use it to store what I wanted because it will not fit. Better pictures showing this in the item page are needed. Would not have ordered if this was easy to see. Otherwise, the item arrived quickly, and is good quality.
Thank you, the box came whole And unharmed, thank you store for good packing, As a result, the goods arrived in CE- Blades and safety. ,
perfetto
It was the quickest delivery I have ever experienced in very secure package! Thank you.
Well packed, arrived quickly!
Bon produit
perfect, recommended
As it is showed in the pictures, it looks really useful for home office
Good stuff but doesnt fewl sturdy enough.
Exactly what I needed. The beige colour blended very well with my work desk. I like the idea of stick on without needing to screw on. The item also came well packed using solid bubble wrap. Highly recommended item and store.
A little difficult to move in and out. color is darker than in the picture. But it’s still really good!