Product Details

Thank you for looking at our listing!

**BY PLACING AN ORDER YOU AGREE TO THE FOLLOWING**

Shipping is free for the continental U.S. only! This means we will ship to the lower 48 states for free. If you live outside the continental U.S. you will be charged shipping. Any taxes or duties for orders outside the U.S. are the responsibility of the customer to pay.
All orders are shipped within 24 hours excluding weekends and holidays.
Orders received before 3pm Eastern time will be shipped out the same day. Weekends and holidays excluded.
We are a business selling on eBay. Our normal hours of operation are Monday-Friday 9am-5pm Eastern time. We ship orders and answer messages during these times only.
Messages are answered twice daily so please be patient. We will answer all questions!
Shipping is free! All orders under 13 ounces will be shipped via USPS First Class Mail. All orders 14 ounces and over will be shipped using one of the following- USPS Parcel Select, USPS Priority Mail, UPS Ground or UPS Sure Post.
We ship from Maine. Shipping times vary depending on locations.
We do offer a 2-day expedited shipping service. If you need your package by a certain date, we suggest using an expedited service. There is no delivery guarantees with the standard free shipping.

All US orders are shipped via USPS First Class, USPS Priority Mail, UPS Ground, UPS Sure Post, UPS 3 Day Select or UPS 2 Day Air. Orders shipped using USPS can be tracked on their website. Orders shipped using UPS can be tracked at their website. Orders are typically shipped within 24 hours, excluding weekends and holidays. Priority Mail Packages typically arrive in 2-4 business days. USPS First Class, UPS Sure Post and UPS Ground packages typically arrive in 5-8 business days. Online tracking is available for all packages except APO/Military. For APO/Military packages, you may request a copy of the shipping label to confirm the shipment date and mailing address. The vast majority of APO/Military orders arrive within 15-30 days, depending on the class of service chosen.

Please allow 48 hours after your package has shipped before seeing movement through the USPS or UPS system. Once your package has shipped, you will be emailed a shipping confirmation. This email will provide your tracking number.

While issues with shipments are rare, sometimes the packages may be delayed or damaged upon arrival. If the package arrives damaged, we will replace your product free of charge. In order to do so, we must receive a picture of the damaged product within 72 hours of receiving the package. Claims sent after this time frame will be denied. If your package is lost or delayed, we will reship you a replacement. Replacements will be shipped only after the package has been verified lost or delayed for 14 days from the shipment date. We will not reship packages before this time frame, sorry. This information will be verified via the package tracking number. Packages scanned delivered at the address on the package will not be refunded or reshipped due to the package being lost or missing.

Return policy

Returns are accepted within 30 days of delivery. Sorry, returns are not accepted on open or used supplements.

Any merchandise received damaged must be reported to Us within 24 hours of receipt. We will work with you to fix the inconvenience. We will contact the shipper for inspection of the box and contents. Do not dispose of an packing materials as they will be inspected by the shipper. Please take pictures immediately of the damaged item.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://ovalcomart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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SHIPPING & DELIVERY

How do you ship packages?

Do you ship worldwide?

What about customs?

How long does shipping take?

Do you provide tracking information?

My tracking says “no information available at the moment”.

Will my items be sent in one package?

REFUNDS & RETURNS POLICY

Order cancellation

Refunds

Exchanges