SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
אחלה item שבעולם shoe comfortable משתלמת suits להכל comfortable and easy
I am very happy with my order I love them too much my shoes
very nice I was so surprised it was delivered In a little over a week
Beautiful shoes, fit perfectly. Excellent store
Equal to photos what q if there is q order one size more already q are small
Too big for me
Brother shoes with a golden wreath of kamushkov, on a heel 7 cm. They look amazing! Not on a wide leg, but not on a narrow one. Something average. Keep well, but I did not wear them for a long time, maybe the strap from behind will start to slip over time. The Cape on the edge is trimmed and on the sides there are holes for ventilation, they will not fog :)
На 37 размер достаточно широкую ногу взяла 39 и село хорошо. Ремешок не на 100% облегает ногу, но не болтается, уменьшать не нужно. За эти деньги довольна. По удобству в носке не знаю
They sat perfectly, carefully read the reviews. My size is 39-40, took 42 and did not lose! very comfortable!
I’m 41 European and I ordered 43. Love it, it suits perfect!!
Sandals like Cinderella, at 23,5 37 sat well on the heel, but the strap is large and flies, it will be necessary to give in the atelier. But I did not shoot the star.
Shoes came to Ukraine for 20 days excellent condition
The shoes are beautiful, the heel is comfortable, but it looked like a house 5 min foot sweats, as in the package, it upset very much
Very beautiful, I ordered one more for a friend as a gift as she wanted to take mine
Shoes are super, on the leg look very nice. Straight As in the picture. The size perfectly approached. Looked at the size grid 23 cm-37 size, it and ordered, usually I wear 36. Approached very well. The only negative is the back strap, it's very large, and it flies off the leg, it's necessary to think of something. Delivery is fast too. I ordered 12.11 and 26.11 of them.
Just super! Surpassed all expectations! Very fast delivery. I ordered 11.11.2021. 24.11.2021 I already received them.
офигенные туфли!!! очень красивые, изящные, удобные! мне очень нравятся! на мой 38, взяла 39 размер, сели как влитые!
на свой 38 размер брала 40. подошли идеально немного задняя лямка виликовата но с наги не падает качество супер всем рекомендую. до Англии шла посылка 2 недели
To my surprise, they look chic. My real size is 39,5, these shoes took 41. Just right. The shoe is very comfortable. But the back, for fixing the heel, as for my taste, is not convenient, flies. So I decided to cut it completely. I ordered on the same site special silicone bands for fixing shoes. Super convenient turned out with them. Such things for fixing shoes often dancers use. And then they stand a penny. That's a lifhak. In short, the shoes are chic, take it, do not doubt.
Туфли 10 из 10! На eu 38 заказала 39 и не прогадала. До спб дошли за 9 дней! Очень довольна
Симпатичные туфельки, на 25см стопу взяла 40 размер, подошли идеально. Запах присутствует, но думаю выветрится. Сделаны аккуратно, все камушки на месте. Хлястик действительно слетает с пятки, было бы здорово, если бы он регулировался. Получила довольно быстро. Спасибо продавцу. Очень удобные, закажу ещё каблук повыше.
I had to take two sizes above and it's perfect
Worth every penny. Can’t wait to wear it on vacation
Wonderful sandals!!! Excellent quality! Very comfortable, the leg is comfortable. They came incredibly fast. Size perfectly fit
Article conforme à la description. Je suis satisfaite, Merci au vendeur