SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute dress
It's not like I thought. Since the fabric is super thin looks like background, it looks like it's good but it's very thin. I didn't like the pleated because it's not well defined and it's very smelly. He doesn't gun well.
Alles Ok.
Translucent, thin, for the summer is good
Very thin but so cute
I ordered a yellow dress. The size approached exactly 46. The fabric is light, I like it. It was just under 2 weeks. Thank you store.
Just as described :)
Very light, translucent dress. It looks very romantic
Fabric is fully artificial, thin
Exactly the same as a picture
I ordered L for my 44, I had to m, and so a beautiful light dress, does not shine through, store well done, dress
Delivery was two months, looks not bad but excpected a little bit different material but would be good for summer
trop courte
The fabric was thin and size was too big
Very thin material. Accurate for daily dress.
Dress as shown in the image, only the material is translucent.
The store is good! The dress came up.
The dress' material is quite nice. There is only one layer but it is enough so that the dress is not transparent. I ordered one size bigger as it was advised in other comments but do not take it as suggestion - always measure yourself and buy the dress according to it. I ordered M while now I think S will be fine so I need to tailor it to be smaller. Although I bough it in the middle of COVID-19 in Europe and I was informed it may arrive later, it was delivered sooner. All in all I am satisfied with this order. Cheers!
all ok
Seller well done
Beautiful dress, fine quality fabric
Dress very pretty, chciaż very cieńki material, but not prześwituje
Good quality and nice
Cut not bad. Fabric thin Summer, summer
The dress is super!