SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My second purchase. It goes well with my Microsoft go tablet. In love love it
Got to Moscow in 9 days. the pen is good, it works without problems!
It works perfectly, performs its function very well. Very happy, thank you :)
All is well, the product is qualitatively executed, corresponds to the waiting
excellent
I received this product several weeks ago. I'm delighted that! It is of very good quality, works very well with my Samsung tablet. The Stylus keeps its load well. The only problem is that it turns off for no reason at a time but just press the button and it restarts immediately.
I liked the goods. I took for work to sign documents. Works fine.
Стилус очень хорошо работает с ipad, удобный, красивый Купили для рисования, отвечает всем требованиям. Доставка в указанные сроки, упакованр очень красиво. Внутри Есть перчатка и чехол для стилуса. Спасибо продавцу за качественный товар!
The product complies with the descriptions, it works well on my iPad 8, was delivered quickly.
Perfect thank you
Quick
Gostei.
Cool handle!)
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Excellent delivery and excellent goods
It works super well, it's just like what it promises
Got everything apple but didn’t fancy buying the Apple pen, this pen exceeds my expectations. Really good and I use it, it was a good buy.
Pen very good. Works on my iPhone 11 pro. Fast delivery.
They liked it for the kids.
Super.
Good quality, works well and very fast shipping
Everything is super! Come in 13 days! Very good quality.
I'm happy! Delivery was carried out within a week to Moscow, at the point of issue in Pyaterochka. Everything came in excellent form, not crumpled, in full set. Works on both iPad mini and iPhone X. The pen was charged, immediately started working with it. The store quickly answered my questions and sent the order instantly. Everything is super, order, you will not regret it.
Reception faster than expected. Sylet of good quality visually, the small pouch and gloves professionalizes everything. To see after use but perfect at first.
Perfectly fine