SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent delivery and excellent goods
It works super well, it's just like what it promises
Got everything apple but didn’t fancy buying the Apple pen, this pen exceeds my expectations. Really good and I use it, it was a good buy.
Pen very good. Works on my iPhone 11 pro. Fast delivery.
They liked it for the kids.
Super.
Good quality, works well and very fast shipping
Everything is super! Come in 13 days! Very good quality.
I'm happy! Delivery was carried out within a week to Moscow, at the point of issue in Pyaterochka. Everything came in excellent form, not crumpled, in full set. Works on both iPad mini and iPhone X. The pen was charged, immediately started working with it. The store quickly answered my questions and sent the order instantly. Everything is super, order, you will not regret it.
Reception faster than expected. Sylet of good quality visually, the small pouch and gloves professionalizes everything. To see after use but perfect at first.
Perfectly fine
Thank you. Nice handling and fast shipping
He arrived super fast despite the conditions the world is in for the pandemic. It's missing to prove if it works with my notebook only, but it looks like it comes in perfect condition.
ottimo
The goods came to Moscow within 2 weeks, tracked, received at the post office. Everything works fine, the kit includes a glove, charging and a cover. I liked it! Thank you to the store for fast delivery!
Very good quality
Compatible with an IPad 6ele generation. For the moment, it works very well, nothing to complain about. I have only had it for two days and only used it once to make this drawing (no judgment guys I did that in deuspi to test my squills mdrr) in short for the moment nothing to say, we will see in a few weeks!
At 11 iPhone works, it came quickly
Fast Delivery: for a week almost, on the iPhone 7 works, charges with a current of 60ma, I recommend!
На iPhone XR подходит)
Fantastically quickly in 6 days and suuper qualityand. RECOMMEND!!!
Handle just Without Words bomb))) thanks to the store for the fast delivery
It doesn't work well on the iPad Pro 10,5. They cut the lines and disappear.