SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached Sakhalin just over 2 weeks
The kit is not proportional.
Beautiful set. Found it in the group VC "benefit-AliExpress, Ozon, WB" for 305 rubles.
thank you its very comfortable and nice
thank you its very comfortable and nice
Ļoti vienkāršs, NAV grezns, bet izmērs labs 80b krutīm Labi's 38C. Bksītēm labs Mater iāls. 40 dibenam's.
The set is not bad, but does not match the size declared by the store, at its 95 s bought 42/95, panties well, very small fit 46-48 R, but no more
Good top, the bottom does not fit in size, small size. If as a bra then norms.
Linen came, at 85B took at random the largest and just came up, nothing shmet and does not hang, very satisfied, the fabric is pleasant
Linen came, at 85B took at random the largest and just came up, nothing shmet and does not hang, very satisfied, the fabric is pleasant
The size approached perfectly, but the delivery for me is very long...
The size approached perfectly, but the delivery for me is very long...
Many thanks, the store is super, all the kits came to me ideally!!!! gr90, waist 80, hips 100, thank you, how they sewed me!!!
Many thanks, the store is super, all the kits came to me ideally!!!! gr90, waist 80, hips 100, thank you, how they sewed me!!!
Too handy good size thank you
Too handy good size thank you
The set corresponds to the description, the size of the table approached.
Poor quality. At the first wash the threads go away and the strap is detached.
Set malomerka
Set malomerka
number ei vasta suurusele
Unfortunately the size did not fit.
Unfortunately the size did not fit.
Quality is normal, for your money. Panties as always at Ali-malomerit.
Too manic good size attention panties a little wise