SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received on time. And checked. it works good.
Not yet używałam but looks neatly.
Very good!
Excellent call, takes through 2 metal doors, the distance from the call to the base of 10 meters, well, fast delivery also pleased!
It works perfectly I liked thank you
The call is loud, the plastic is normal. In one of the buttons was discharged battery The order arrived at St. Petersburg in less than 2 weeks
Very good product, as the description and super fast, arrived with 3 days in Portugal! recommend!
The call came in the specified time, within 3 days, well packed, sounds loud enough, thanks to the store!
Trade przebiegła successfully. Highly recommended Seller/
Very good is fast
Fast and very good
Delivery is super. The device works.
Nice call. Everything is perfectly packed.
Three days to St. Petersburg DPD .. In the chosen one lay two years and here he decided. In the kit there is everything necessary for instant installation. But I do not believe in the habit of description and made a visor for the button. The signal through the reinforced concrete is easy. After winter I will complement in questions. Pointed Attention to the slots in the buttons, probably for the drain of the condensate.
Delivery was guaranteed on June 22 from Russia, but brought on June 25. For this she lowered the star. And the goods themselves work.
Excellent quality! Recommend
Good product, really liked. Had a problem because the doorbell came not paired to receiver but after send message to store was all resolved. Sent a tuturial video and all resolved.
Item performances complying with specification description. Fast Delivery and very good packaging. High Class Seller. To be recommended.
All OK
The call is excellent, just looking for such that from the network works. The sound is good, the volume is adjustable, looks decent, the delivery is fast, I liked everything. As the LED light does not work, the bulb blinks only when calling, and it is a pity, the useful function would be.
Received quickly nothing say everything and perfect
Product as in the description. Delivery in two days. Fantastic.
To Turkey delivered in 2 weeks. Packing is good, everything works. Quality is satisfied, it remains to check in the case in time!
Done qualitatively. Everything works. Recommend.
OK