SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received on time. And checked. it works good.
Not yet używałam but looks neatly.
I 100% recommend this store goods received quickly excellent product fare price. Many thanks from the UK
Great call, lots of tunes. Through several walls plugs without problems.
Product arrived as advertised! Works perfectly!
Nice call! Made qualitatively, the button seems to me to miss water, it is necessary to hang under the canopy. the battery in the button was. The sound is loud at the base, the tunes change. To Moscow, the parcel was two weeks old. the whole box, was packed in a bubble film. I definitely recommend the store! Thank you!
The parcel was sent by mail of Russia. Quickly enough from China to St. Petersburg came in 11 days. Packed perfectly. Goods and a box without mechanical damage. Works well. The volume is high, adjustable. Many melodies can be chosen for every taste. Excellent buttons overcome obstacles from the walls. The corridor is L-shaped and the button catches the signal. Excellent solution, installation without wires. That's how much the factory battery is not yet known (in the kit for the buttons were batteries)
great
ok super
ok
Super fast shipping, received 7 days after ordering. This is my second time buying from this store, this item. This doorbell works perfect!
ok!
Excellent. Thanks
Call Norm. The button is clearly not designed For street
Works very well
For my usage have short range (it is not working at ~ 86m).
Thank you =) Very quickly, efficiently and at a reasonable price =)
Price performance ratio is good. Shipping we 've come to! Make you satisfied
Perfect thank you
The caller calls, the battery comes in, everything came quickly enough.
Excellent, come with battery.
I put three because of empty promises, the delivery should be free, but in fact I had to go after the order... There are no questions to call, it works fine!
It works to do with time
At discounts from the group VKontakte gxsmart one call cost me 261 rubles ($3.47). Great price on great product. It makes sense to wait for discounts on sale.
Всё отлично работает. Хорошо, что можно сделать обычный звонок.