SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, I 've turned it on works well,
I wanted to give you the 5 stars because I arrived fast seems to work great but the color is not exactly the same but I recommend it I am very happy with the product thanks to the very good
Got before time. Everything is excellent. The only drawback is the absence of instructions in Russian language.
Tava came earlier than promised .... Until strongly used it but everything works... I did not know that there is a nun SD card as a purchase of kakrtu I will use the Tavar in full and complement my feedback... While everyone is happy)))
Пришел очень быстро,хорошо упаковано, только получила, буду использовать дополню отзыв.
Good product recommended for its quality and price
NOT BED. RECOMMEND
The translator we got okay, it works, it's great. The only thing that bothers me a little is that without wifi it has only a very limited selection of languages and ours is not a choice ... but what I knew when ordering. Thank you for processing my order
Looks great, still untried
ok
Extremely useful and good quality product.
muy buen producto
Всё ОК! советую магазин, продавец общительный понимающий.
Perfect!
There are many problems with it because the translation a large rubbish is. Inaccurate onzinvertaler. I say a sentence and translate it very different than I should.
Товар хорошо упакован. Вроде проверила. Переводит. Работает через вайфай. Спасибо продавцу.
It went quickly and reliably. Great thanks beautiful It what quick and reliable. Great thank you
Just like the picture. I recommend it. In addition the delivery is free.
Product was cancelled- therefore a neutral description and other ratings.
Like. Am learning.
Perfectly packed got without damage. Got already configured in Russian language and charged. It's nice to work with such a store
Everything is fine, the parcel came through the mail.
Christmas present. Have visually checked Item and it looks good. Thank You.
About this me just chodziło
Perfect