SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything is perfect. It works perfectly!
Gloves are excellent. Take
The parcel came, but was packed in one package with others, apparently in the delivery service so decided. Gloves are slightly too small but do not fly this fact.
Gloves are excellent, thanks to the store.
Good day. I received the order, everything is fine, thank you very much. The package arrived quickly, I recommend it to everyone. Sincerely. Igor
Thank you))
The order came very quickly. I did not communicate with the store. Gloves are very dense, do not smell. Perfectly wash the dishes and the surface of the tables.
The size is small, on the female hand. Silicone thick, soft.
Excellent quality, i have to try them
It came quickly. Gloves are small. Hands hot.
Gloves are just a bomb! Working is a pleasure. Thanks to the store.
Great product and in less time, I advise you to this store
Glassware very slides in them and many cats comb, as for me so the wool pulls out. The rest is very good gloves, delivery is very fast.
Excellent
cool. it works
I did not receive my order but I was refunded
On the woman's hand. There is not a strong smell, but i think that it will quickly come down. Soft.
Shvidko's parish. Bringing the courier straight to the dodoom. Stink is just right! Rozhevi, myakenki, silikonov. Without smell. By the rose on my with yakraz. Check in and check out availability
Good a little strambotic but you have to try them
!
very good recommend
The gloves are good quality. Delivery is fast. Recommend this store and product.
Nice
good
Cool things for washing and cleaning. The goods came quickly. Seller recommend.