SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Product as described and still is padded inside. Very good
In Rostov on Don for 2 weeks came. IPad 2019 10.2 (7th Generation) 32 GB in the bag in the case climbed barely. Straight very hard, I had to pull the edges of the bag so that the snake came together. The photo of the cover is attached specifically, I have a compartment under the pancil, without it probably freer in the bag to fit. Consider it. And so the bag is kaifaya, the material is pleasant inside, the thickness of the walls is soft 0.5 cm. From small falls this is additional protection. Its money is worth
Thank you, it fits Perfect for my iPad 2. Now it is well protected.
As it is in the photo very good material quality
+
The bag is too small, the handle is small and so thick. It seems to me not very convenient, if only without a cover
Good bag, aypad 6 in the case almost back to back will lick
The order was paid on 21.01.2020. Received 10.03.2020. Long shipment, drivers whether new year. Then the coronavirus pandemic. In general, not a fight, so a pain. When placing an order, the estimated time was indicated on February 15-20. This is normal delivery time. But get in mid-March... Well, it's not. Quality is very good. Packed was high quality, came smooth. There are no unpleasant odors. Just in case washed immediately in the typewriter at 60 degrees. Survived washing :-) on iPad Air 2019 sent. Model 10 ". On the tablet has not yet tried, with him the spouse left to rest.
The cover is good, I am satisfied with the workmanship. Thanks to the store.
good item. ship is fast. fit well at my galaxy tab5e
Everything corresponds to the description, a good bag for "iPad". There is one but very long shipping
Ok
Norms
It took only 10 days for the product to arrive. I'm extremely satisfied with the case. It looks really good and the lining is soft to the touch. It has a small handle for carrying it around. A+
Handbag came in the stated terms not earlier than N later. OK. I did not communicate with the store. It was about a month in Cherepovets. Overall satisfied with the quality. For some reason they tightened with sending the first time such. Maybe it's related to a psychosis virus. Normal goods for their money.
Fully corresponds to the description, the quality of the products is excellent, I recommend the store!
Looks neat looking. Shockproof tidy afgewerktzowel inside as the outside
All cool
Excellent case, the color is good, I liked it.
Good!!
Nice and soft, fits the iPad 6th generation 2018 perfectly, smooth interior, recommended
Super
A bit tight and a hand grip I feel like a applique tailor but it performs the purpose
Si
I'm very satisfied with the purchase.Good quality.