SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order received in 2 days in Lipetsk, came in good condition, works, while everything is fine, I took on sale for 1200, my money will justify if it serves at least a year, recommended at whom with money is not all right
My Tesoro Sharur served me with faith and truth. And this mouse is good, only you need to get used to the form, as if at all the first time for the mouse took)
As long as everyone is happy. Shape and sensor pleases
Delivery 6 days-just super. The store answers questions in 10-20 minutes! To the request to give the driver, gave the link instantly! The mouse itself is just great!
The mouse is good. Ergonomics on the hand. A little not familiar but a little chase and everything will be OK. Shipping fast.
The store sent on the first day, the parcel reached 4 days!!!!! Thank you, mouse is satisfied, the form has approached. The sensor does not break, pressing the buttons is acceptable
Дууууууже dovgo ykla .. Yakysna, pratsue good
I'll take some time and write to you my opinion about this product.
The form is quite comfortable, there are no complaints. I liked everything
It seems like nothing, so. Let's see how much is enough.
Shorter mouse top. A good cord, there are spare legs, good illumination, there is a program for adjustment (with macros). Came in 47 days to Ukraine.
A wonderful mouse, everything runs, the response is excellent!
:)
Mouse went 2 weeks, but I believe that it is quite a lot for warehouses in Russia, but still came a little crumpled box but with the mouse not what happened, the track of the parcel is tracked on only one site, and so the parcel is satisfied, delivered straight under the door
Everything came quickly, defects like no
Recommend
show!
It will.
It came quickly, you need to check the work. Looks cool. Prompt delivery from Russia to Russia
Everything is fine, there were not big problems with the mail, but everything was solved
Mouse fire
Delivery 20day. Clear mouse. In the hand as poured, good performance.
It has come very well packed and works perfectly. Happy with the purchase
Good Mouse. Plastic to the touch is pleasant. Software from the site works, everything can be configured: macros, Sens, RGB (and disable completely, except for the DPI indication at the wheel). There is a creak of the case, if with effort to press the center on top, but not critical. The size is quite big. Ordered with delivery in Russia to St. Petersburg. Courier IML brought 3 days after the purchase.
The mouse seems smaller than it really is. Works great. The truth had to look for drivers for this model with the management program. The manufacturer minus for not following the availability of software on the site.