SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast, store sociable
It came to me with an RJ45 Cable, now I have to get cable to work. The mat is of great quality.
Everything was perfect! Nice mouse pad, the light color change at every click and there is also a double light color (fading from green to orange).
thank u so much! i got it!
Brought by courier, befits description, like.
nice gaming mouse mat. de lights are not very bright but do work nicely. de quality is adequate. at some places the mat doesn't lay flat on my desk but not a huge issue.
The Pad itself is fine just the Colors are bad and blowing
The mat is chic, large very good coating comfortable soft on the touch
Good :D
Asked to wrap in a gift box, but no one did. The store answered long on SMS.
Pad super. Not yet podłączałem but is good quality. Recommend
All OK, recommend. Pack came within for 2 weeks.
Received quickly and correct description of the product, the touch is pleasant.
Good, quickly brought and all just a bomb
6 days in St. Petersburg. Quality is good, do not remember and the box is whole. Everything works, the cord is included. It is a pity you can not make the size to order ((, well, come on. Seller thanks, prosperity store!
Very slow shipping but quality product.
He arrived very quickly, meets everything.
The mat is good, pleasant to the touch, with illumination on the sides, the only terrible delivery from "Russia", not only delivered 2 weeks, so also on the point of self-delivery, although I 130 p for delivery paid (last time IML parcel for 250 p courier brought)
The product is accurate. He came to Me early.
very good quality! very satisfied!
Consistent with the description, works OK, recommend
Delivered quickly, in 3-4 days by the IML service, the mat is cool, many backlight modes. There were no problems with delivery. The packaging itself pumped up, the box was crumpled where it opens, but in general everything is fine, the mat is intact. Recommend
All good fast and good
There are many modes, the backlight is sufficient, the mouse on the mat slips easily
Good mat