SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
배송은 빠른편이었고 가격도 만족스러움. 하지만 가운데 1센티정도 구멍이 있었고, 제품자체의 문제점으로 커버를 씌우고서 끝단을 조여주는 줄이 있는데 이게 힘이 잆어 충분히 덮어주지 못함. 결국 줄을 잡아당기고 양쪽에 무거운물건을 매다는 방식으로 약간의 개조를 해서 사양하고 있음.. 국내에서 사는것보다 가격적인 면에서 거진 3분의 1 가격.. 가격을 생각한다면 충분히 구입가치가 있음
배송이 너무 느려요 그리고 착각했어요 커버 예요 수영장이 아닌 위에 덮는 커버예요 잘 보고 사셔야해요
Muy rápido el pedido y bueno el artículo lo recomiendo
The awning is good, strong, does not get wet, even water after rain holds. The water is much less cooled in the night, garbage and insects in the pool do not fall. Immediately dorobotali a tight rope-put on a holding clamp and tighten it became easy and convenient, the wind does not blow, it does not sell water. Roll out and put on conveniently with a one and a half meter stick, roll on a roll, and at night roll back and tighten the clamp. Brought quickly. Seller recommend.
According to the announcement, goes great on my intex Pool of 3x2. Attention very thin tarpaulin
perfecto
ok
All right well!
It is not clear how to tie
Conform to the description but delay in delivery
All OK