SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
dla jamnika 11 kg trochę mała. dobre wykonanie . gruby materiał
Hrenj Polnaja.
leider ist die mitgelieferte Stange zu kurz oder zu starr. leider bleibt die Höhle nicht offen und fällt immerwieder zusammen
Very beautiful and good quality
Super Good
Got quality good and fast delivery
Beautiful hondemand
♥️ Fenka them quiet
I got the Dog Bed with a metal string that should keep it open for the dog to get in but it is very soft and does not function as it should. the bag stays closed and shuts. I am sorry for that
Super quality
Chic thing! Pesa is happy. I took the biggest for a mini-dachshund, so that it was not crowded, there, if desired, you can fit together.
Size is 26cm (W. base) x 30cm (length). Suitable only for kocich osesków but not for cat kid's. Purchase completely nietrafiony-damage because liczyłam for great Spanko for kitten
The pet bed is very good my dog loves it very much.
It doesn't hold like in the photo
The quality is good, the color is very pleasant, the only strange place is sewn where to insert the wire, but it does not catch the eye! I took the size M, I have a levretka, I think there would even be two would fit
ок супер спасибо
Prodotto come da descrizione e consegna veloce. Grazie
Good but quickly, foam does not come out inside, very soft!
По размеру подошел отлично, у нас кот еще не совсем большой, до года. Кажется, его все устраивает.
My perrete is delighted with your sleeping bag, good quality for your price
Totally top!
The product is very good!!! I have taken a M is not huge but for a medium-sized cat goes well!!! Material soft to the touch
Fast shipping and nice quality;
Arrived as schedule like
Super. Perfect for dachshund. Recommend