Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It’s beautiful 😍 and even more beautiful
D***p –
Moderate, V is not beautiful
e***a –
Genial
Customer –
Did not come on the order but fast refund
Customer –
Not bad
L***a –
Thank you
A***o –
nice but arrived with a damaged chain
Customer –
It’s not nice, to be honest, but well, it’s not expensive.
G***s –
It looks good
Customer –
Great product
Customer –
Very pretty. Corresponds to the description. Arrives in very good condition.
E***r –
Elegant collar.
C***o –
beautiful
E***l –
Very beautiful, long, the tip arrived a little damaged. BEAUTIFUL PIECE.
K***o –
Too long, different from the picture, although similar
N***t –
Very beautiful!🤗
B***a –
I love
J***I –
I just hope I last
A***a –
Just like the image
Customer –
Very nice
Customer –
Good product
a***r –
Lindo
G***y –
Very good quality
3***r –
I don’t like me very much
Customer –
It arrived in the stipulated time, it is beautiful and the chain is long so it can be adorned. Thank you 🌸
i***a –
beautiful, just as seen in the photo
I***a –
Beautiful, but very long chain. It looks much shorter in the photo and looks better.
C***a –
It’s too long and can’t be shortened any further
D***e –
Top
I***b –
It doesn’t look as nice on my neck as I would like. “V” looks cheap. Nice chain.
L***g –
Very simple, finishing defects
M***I –
Everything great, I recommend.
e***e –
very pretty!
E***k –
As photo, beautiful
Customer –
The tip is a bit strange haha, it looks like the initial V.
M***t –
As the photo and description. Well the shipment. Very happy with the purchase. Very fast delivery.
H***i –
Not just like in the picture
Customer –
The product was pretty, but very bad, it turned black in one set.
S***z –
Very elegant but somewhat rigid. The quality of the v part I did not like very much but in general very well.
C***a –
Liked
Customer –
It’s nice
t***r –
I liked the image just like that
C***o –
I didn’t like it, ugly finish, faded color.
4***r –
It is very long … definitely not for the waistcoat, it disappointed me.
A***k –
The necklace is much longer, with several breaks in places and the color… very yellow, not like in the photos, I do not recommend it.
M***a –
Chudova pidviska
L***a –
Very nice and delicate, but it is also a little bigger. Afterwards, everything is fine.
Customer –
It is longer than what is seen in the image.
Customer –
I thought it was shorter, it’s quite long.
Customer –
Very stylish and fits well.
Customer –
Good
V***s –
The beak comes with an overlapping piece. I don’t like
O***a –
super
Customer –
Arrived right, I will check if it is a good product, it is quite possible that I will make other comments later about this product, that is it there.
C***a –
Very nice
ᄋ***ᄋ –
I didn’t see that long in the picture, but actually, I saw the necklace is too long.
a***r –
It’s not exactly like the image, but it’s not ugly either. The V part is a little thicker, but the necklace is still cute and long, very pretty.
D***s –
Arrived well, it looks very delicate and elegant. Recommended
S***o –
The delivery was fast, the necklace is longer than what you see in the picture 🙁
Customer –
A little long
a***r –
Very beautiful, the photo does not do it justice!