Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a β
Itβs a bit confusing to assemble at first, but it assembles quickly and has good material. I liked it a lot.
c***n β
My son was able to assemble it without any problems. The material is durable and he liked it, so I recommend it.
K***z β
Very cute
m***o β
It was really hard to do, the instruction wasnt really clear, expect that, everything is alright
Customer β
It arrived on the estimated date, it comes with the assembly instructions and itβs fine, I thought it would be a little bigger but for my space it is perfect, with reference to the material I thought it would be plastic or counterfeit.
A***r β
arrived well. was smaller than expected. is not quite that stable. The screws can be seen, which didnβt help me so well. In the end there were 2 too many screws. arrived with instructions.
p***m β
Shipping take sometime but just in time for my birthday. Iβll come back post more photos after assembling. Thank you

G***r β
A bit small but beautiful effect.
J***s β
The material looks like a very rigid card paper. It was easy to assemble and it is important to put all the screws so that there is no risk of nothing leaving its place.
Customer β
Item arrived quickly and solidly packaged. Construction instructions rough, but sufficient. A small, practical mini screws puller was also there. In General, I did not expect anything big at the price. It is coarsely assembled by a kind of plug-in system and then fixed with screws. It is not a wood, but rather hard foam. In some places I had to get rough when plugged together because the parts did not mesh well, which damaged the material. I was most disappointed by the large gap, I work with heavy and pointed modeling tools, one of which is repeatedly slides. Annoying, but it will serve its purpose.
T***o β
nice and comfortable
S***a β
Itβs not very big but itβs very pretty, fun to assemble but easy. Recommended.
j***c β
Very well packaged!! I loved both the finish and the quality of the product. They were very fast, I bought it on the 14th and already have it today, April 20th. Thatβs great!! Thank you very much
E***r β
SUPER HAPPY
S***o β
Very good, it looks great even if the material is pen cardboard. Weβll see how it stands.
L***n β
It is cute.
0***r β
The place where the pen is inserted is too stiff. It would be better if it was deeper. Assembly was more fun and good, but the quality is a bit expensive.
Customer β
Paper board? Wooden paper composite plate? Anyway, you have to assemble it in a way that fits it. Just usable
D***s β
I already bought it and it was very easy, I really like it. This is for what it is.
B***B β
beautiful, good quality and easy to assemble. I love
a***r β
Much smaller than expected, storage is ambiguous, and the material is made of wood locks. Assembly is easy.
j***j β
Excellent
b***r β
I did it during the New Year holidays, but it was fast. The manual is good, easy to assemble alone Instead, it feels like a wood rock, so the powder will keep falling