Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***z –
I was in doubt if the product would arrive, but the delivery was faster than expected, so I recommend it.
N***a –
The chair came with all accessories and for my taste is a great purchase. Wold recomend .
Customer –
Very comfortable chair easy to assemble and with very solid materials
M***c –
It took me 30 minutes to assemble it, which is correct, and I must say it’s worth every euro it cost me. It is really comfortable and functional, and the delivery in 4 days is also very pleasant.
S***s –
Price-performance TOP! Better than the rocking chairs from the famous furniture markets.
S***a –
My chair arrived even faster than expected, very happy with the purchase, the chair is gorgeous, comfortable, and the quality is good, everything matches the description, and it assembles quickly.
c***a –
Good chair, easy to assemble and comfortable, worth it
J***s –
Quality is questionable, probably best to avoid.
F***s –
Fast delivery and quality seat
O***s –
Very comfortable office chair. You can play games at home and just sit. The parcel came quickly. Packed well. Ergonomics and settings of the chair is excellent. The plastic and fabric of the chair are of good quality – no unpleasant chemical odor.
a***r –
Very easy and simple to assemble. It is also really comfortable. Arrived earlier than expected.
D***l –
looks exactly like the photo, just accidentally ordered blue instead of green, which is a user error
only downside to the chair is that it doesn’t come with instructions to put it together, the grey bit that covers screws on the back doesn’t secure right and falls off like once a week, and when you lean back, it reclines, but it doesn’t lock into place at all and is 100% reliant on how much you push back which is just annoying in my opinion. Comfortable to sit in and overall what I expected
g***i –
Well made and comfortable, clear and easy to assemble instructions, let’s hope it lasts.
L***r –
AMAZING CHAIR! very highly recommended. not only is it exactly as it says but the chair even has a lot of adjustment for it.
F***a –
Very comfortable Very good quality of materials Easy to Assemble
H***y –
Good chair for the price 10/10
v***r –
great chair for the price. As a 220lb man who works from home I think this would be a pretty cheap option. The chair is nice and provides you a erganoic back support which was what I was looking for. All in all great chair that took me less than 30 min to put togehter. A+++++
S***g –
Great
C***o –
Very good chair, exactly as described, it has a large wide and comfortable seat. High and claimable support with pleasure. In general, everything is perfect. Thank you
Customer –
good chair i couldn’t put the back part in wouldn’t go in. came extremely fast didnt expect it to be here.
M***z –
Super high-quality, affordable, and easy to build.
L***s –
Super fast shipping, and the chair is comfy!
N***r –
Nice comfortable
o***r –
good great would buy agian
J***o –
Very comfortable, very sturdy and easy to put together or adjust. Higly reccomend.
Customer –
very high quality. comfortable. recommend, especially when on sale
Customer –
Everything was packaged and labeled really well. Assembly was easy to follow, and the QR code with the assembly video was great. Chair is very comfortable, firm but not too firm. Will definitely be ordering another one.
Customer –
G***t –
great chair, came on time, easy to assemble.
Customer –
Solid chair especially for the price. Lumbar pillow is mediocre and get stuck in the gap in the chair. Extendable leg rest is great, but feels a bit flimsy to the point i feel i will break it if it put any more weight on it. Overall great chair for the price and would buy again.
a***r –
One of the best chairs I’ve bought. I’ve bought a few chairs that cost way more than this item and they weren’t as comfortable. Easy to put together.
V***o –
Great item! Very com and sturdy. Easy to set up!
B***e –
I would like to thank you. Having an ergonomique chair with such a cheap footrest is of very good quality, it’s incredible.
D***s –
It arrived after 2 days, really fast. The box was a little bit damaged but the chair was intact. Easy to assemble and good quality, i’m really impressed.
D***r –
Pretty good chair only complaint is that there doesn’t seem to be a way to lock the head rest into place