Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***d β
Very pretty, but the problem is that the kibbles get stuck and donβt fall, which is annoying if we have to leave for a few days and our cat ends up without kibbles.
c***e β
ok perfect.
N***a β
Very good and it works!
E***a β
Exactly as in the photo, arrived immediately, thank you!
R***z β
you see mb. We will fill it out now to see how it works.
Customer β
As described
D***e β
Super fast shipping, excellent price and good quality! Recommend.
T***G β
I love
r***n β
Everything is okay, although it seemed a bit expensive to me.
S***i β
Very good.
D***a β
Not bad. Itβs a little pricey for its size.
G***s β
Itβs an ok car food bowl and storage pot. Not an automatic feeder. Quite useful though i can walk past if the bowl needs refilling and lift the little flap and more food falls into the bowl. The water bottle is handy to keep water flowing too. So yeah itβs ok for the price
A***a β
Okay, I expected it even bigger. fulfills its function.
Z***a β
Do the average quality job
A***z β
Top
Customer β
Cute i love it!
Customer β
great
k***j β
This is too small for an adult cat.
e***r β
Excellent and performs its purpose slightly small size
U***r β
nothing special. electronics could be built-in for such funds))
Customer β
I have received the water and food distributor. I thought the object was bigger. For a dog, it can only be for a small dog. However, it is ideal for a cat. For me, with my Golden Retriever, it is not valid. But the item is of good quality.
O***o β
Is very small
B***s β
I didnβt find it very secure. The part that has a loose strain is very easy, and the water divider is too low, so the food always falls into the water.
F***r β
Iβm trying, it looks good
M***o β
Very beautiful for small size animals
S***o β
The material is a bit poor, but all in all it is fine
Π***ΠΊ β
Boxes
M***P β
After reading comments that indicate that it does not work, he has tested it andβ¦both the water hole and the pienso hole for my catsβ piens work perfectly. We use the Advance Cat Senior pienso and it is a small pienso, the same as a large one does not work as well. Very satisfied with the purchase.
M***s β
Excellent Product
f***r β
Great product. There are loose plugs that you need to pay close attention to. otherwise everything will fall out. Otherwise it works fine.
Customer β
Okay
Customer β
Beautiful feeder, it is very practical and as the images
R***e β
last time I ordered the same which came with a large water bottle. this time bottle is small
M***a β
It came packaged well in a box itβs super cute and light pink for the price. I think it was really good quality and it doesnβt feel like it would break easily.
Customer β
Shipping was quick but delivery service used (evri) was completely terrible. The product itself is ok does the job but the slider for the dry food is a little flimsy. All in all my cats use it and thatβs what is was made for.
M***o β
I bought two items and they only sent me one.
A***e β
Received in perfect condition and in accordance with the description, very satisfied. Easy to clean
Customer β
I canβt deny it to you, but I like you to be my friend. I really like your personality, I love you, and I love you very much. You are the most special person I have, I love you very much, and I love you with all the strength of the universe. You are my friend. I will always be at your feet for you to support me, I love you very much, and Iβm surprised by you.
A***a β
Great product
J***o β
Itβs not bad for its price. It seemed to be something bigger in the photos. The volume is 1 liter of water, and the feed is approximately 1 kg.
D***o β
Itβs made of plastic, it arrived a little crushed, it should be a little stiff for protection.
D***e β
Very good
N***a β
itβs low like a small bottle for cats, no need to move well, even the money is a pity
M***b β
Very small I thought it was much plus great damage
R***i β
terrible product quality. A nightmare just.
S***a β
Itβs something small, I imagined it would arrive a little bigger but itβs a good product.
Customer β
Very good, I recommend my cats, they love me.
j***s β
I understand that this honeycomb would not be suitable for a dog older than a Yorkshire since its weight is minimal, even wrapped with water and food, and it would also serve a maximum of 2 days of drinking. In addition, they do not send assembly instructions that, even though it is easy, I understand that it should come with some type of croquis or similar.
M***o β
Delivered disassembled It looks beautiful and easy to assemble
I***n β
fast delivery. the most ordinary feeder, it costs your own money
J***t β
very smallβ¦.
a***r β
Excellent Product
X***o β
Itβs very good
Customer β
Automatic is only the water, but itβs very good.
E***e β
Super fed up, my cat has already started it.
s***o β
Very good
v***v β
Beautiful feeder. The photo looks big, but actually quite small. Nicky likes it.
V***o β
Thank you
I***H β
Itβs very good, I really like the size, I ordered 2, one for my cat and one for my dog.
F***e β
Itβs not automatic
b***r β
I donβt like anything
A***a β
It is smaller than I expected (it falls short for the water) and I received it without the top part in the food, so they could take the pienso from the top.
Customer β
Arrived quickly, works great, Kuromi loves it!
F***r β
Conforming to the order, good product
P***o β
Very nice
G***A β
As described, shipping very quick and well shipped.
h***l β
product quality is very bad
C***k β
Well packaged to protect the product Simple to set up However the material is rather flimsy/cheap The door for the small dry foods needs to be quite open for any to drop out
C***t β
Perfect, thank you
H***q β
I wish the plastic pieces were more stable and had a moisture insulator.
N***n β
Water compartment is great but food gets stuck and will not fill the plate unless shaken.
Customer β
I imagined it smaller and was surprised by how big it is.
H***a β
Very good product
a***n β
Fine
f***a β
The item comes deformed, you can see signs of use, some pieces can be difficult to fit.