SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bigger than I imagined, but I'm happy with it.
Excellent organizer 24 cells, a lot of space. I threw self-tapping screws, dowels, flipped the lid down to check for the strength of the closure-locks are kept. Recommend! Delivery fast!
Good sound
vool
Sturdy, nicely and well packed to prevent damage! Fast shipping too. Recommended!
Seller huge thanks for very high quality goods, good packing and fast delivery. Organizer is just super, the quality is excellent. The parcel was tracked throughout the journey and delivered to Nizhny Novgorod in 17 days from the moment of order. I highly recommend both the goods and the store.
Norms box
Parcel Arrived quickly in perfect condition thank you
It's what I expected, I even thought they wouldn't come because in the follow-up, another country came out, thank you I loved
Utilization is very high four. I want the products. Shipping fast and only rhythmic also very wonderful. With small storage led with four key ㅋ ㅋ
The great product, better than expected. It came very well packed and protected so it wouldn't break, and I came in perfect condition. The only bad thing to say is how long it took to get there. While the estimated time was always long (3 months) it arrived 2 days later than expected, and the tracking did not work well. But the store responded to all my doubts in no time.
The smallest box came all broken. It's useless.
excellent packaging. Well made product
Заказ пришел в Москву, меньше чем за неделю. Очень добротно упакован, дефектов или брака не было. Из "-" немного хлипковаты застежки, но это субъективное мнение. У покупке рекомендую, он солностью соответствует описанию
The shipment was fast. The package was very good, I was surprised. The box is beautiful, it deserves every penny. ppr if you want to take a look I leave my company QR
Good store sends fast good organizers
Very well packaged package. Arrived relatively quickly
perfecto
Conform to the description
I asked for 2 but one was sent to me from another measure, but my money was returned and I asked again
Great product. Fast shipping
Price contrast product good eup.
Super well packaged. Big and solid. Only the length is adjustable .. Very happy
Tres bonne boîte deuxième commande envoyée rapidement et tres bien protégé
Small carnations wake up under the lid. Too expensive. Mount over time