SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just traveled with my cat in this. Perfect for the plane cabin. Very happy with it.
perfect
The bag is very cool. For York 3.5 kg came up. The bottom of the bag is stiff, the mattress is warm. What you need for a flight. Seller more Thanks
Strong smell, but it is weathered
Good carrying. But the store did not pack well, the goods were damaged. And the seller put the wrong color. (
I ordered this carrier 12 november and recieved my product 21 november. delivery was very quick. I pleased with this carrier. Quality is 5* imho.
alles ok
All whole, locks work. Fast delivery, everything is tracking
Order arrived in 10 days. A bit dust. Bag look like in pictures. Good communication.
Rewelacja!!! Super!!! Cats same fall it this transporter. Conveniently to carry. Very well and carefully crafted. IN Poland long przetrzymane for CLE, has provided Courier.
Kemerovo reached in a month, Long sent. Quality is good, I like the dog
The quality is excellent, I recommend.
Bag great, super quality. Recommend
Item as in description. There is a chemical smell, I hope it will air. Carabiner plastic, let's see how to withstand the load) inside the carrying.
Quality is good. The plastic smell is present, but I think it will fade.
The carrying is just super, fully consistent with the description, the cover in the substrate is removed so that you can wash, the perfect option, I recommend!
Great product, material very good and the bag is beautiful, super recommend!!! Arrived very quickly.
Great Carrying! Everything is very neatly done and comfortable. Our Kosh curious has already tried. Maykun fits comfortably. The length is right, but the width is spacious. Thank you store!
Came very quickly. Super quality. Thank You The store. Puppy 3,5 kg got loose.
Carrying smart. Super quality. Have a little smell, but disappears. For York 2,1 kg even large, all sides can see the dog to carry. There Is A litter soft, removable, inside which is inserted a board. Writing Tablet can be removed and the wash. Zipper and sewing. Order to track all the way, arrived in 25 days. Thanks to the store.
Product is great quality and came extremely quick.
Thank you very much received! quality is good!!!
I have four kilos of toy pudlle didn't fit in sorry but I think the product will gift to someone very successful
The parcel came to St. Petersburg for three weeks, everything was tracked. With the store did not communicate, as everything was done perfectly. The handbag is wonderful, a little less than we expected, but very neat, the bottom is soft, with a zipper, you can wash. The frame holds well. The sewing 5,2 kg perfectly climbed, the second 8 kg-No. Most of all they liked the inner bed. There are pockets, carabiner for the collar. Everything is convenient .. It is a pity that there was no larger size. To buy I advise. We liked the bag. There is also a shoulder strap.
Very good quality!!! Super happy, size and foremost great. Recommend 100%