SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пока все работает) охлаждает хорошо, прям незаменим в дороге и на югах! правда лето и отпуска кончились...будем тестировать надежность в сл.году)
3 скорости, работает, заряжается от USB. Удобно в транспорте)))
пришел разряженным. Доставка более месяца. После зарядки работает как описано - три скорости - но шумноват. Для женской руки великоват по ширине, держать не очень удобно
прикольная штука! мне понравился
вентилятор понравился, удобно носить с собой
Super;)
Товар пришёл за месяц во Владимирскую область, немного шумноват, но свою функцию выполняет. В жаркую погоду самое то!
Вентилятор просто супер! Три скоростных режима. Очень довольна, что заказала, ориентировалась на отзывы покупателей. Благодарю!
Заказала второй раз. Первый вентилятор подарила:) Долетело до Москвы за месяц. Все хорошо.
Отличный миниатюрный вентилятор, очень мощный для такого малыша, плюсом симпатичный внешний вид. Полностью соответствует описанию продавца. Упакован на совесть, быстрая доставка полуотслеживаемым треком. Большое спасибо магазину, очень довольна покупкой.
It's mini sized with mighty function 3 leveled fan that I can keep it in my hand bag
The order came quickly, everything is fine. I'm very happy!!!
Good quality product and very responsive store. Perfect
The fan works well. In reality, it is more than it seems in the photo.
A little fatter than it looks in the picture but it works perfectly, I tried the 3 speeds and it goes well
Give it up. I recommend.
top
In 12 days, wow!
They send the color they like. Not the one you asked for.
As described & pictured with fast delivery & good comms. Thank you!
Super, 3 modes, good power, easy. Let's see how much it will grab charging
Excellent, slightly more turquoise than in the picture. after recharging it will blow Super!
Compact, light, convenient. Purchase more than satisfied. The only picker is a short charging cable. Fine goods, good faith store.
Product as described
Arrived in Japan in 25 days. Light and easy to use. There are three speeds. I haven't tried battery life yet.