SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Prishol but it is not yet clear how to use
Poorly Made
I have not yet tried. Come without battery, so it is not present inside the parcel you need to make it work.
Very Bad Item. Not connecting to any App. It got first connected to iTag App. But after some disconnections it does not want to connect to any thing. And from the moment i got this item. It never did connect to Bluetooth Directly so that is useless to that. Only iTag App connected once. I used the App provided in the User Guide that came with this. And it had the rating of 2.3, Still i gave it a try. and that app was really a useless app. So basically seems like money is lost. And sadly i ordered 2. But Second one is different color and its still on its way here. Have not received it yet.
all good
I like it.
ok
I haven't rehearsed it yet after i send valuation
They didn't send me the tracer pile, if they're going to send the product full mandenlo
The product corresponds faithfully to what is specified by the store, A greater number of tests need to be done away but with the test I performed I am satisfied.
Nevertheless not good suitable for child or dog…
The keychain was five weeks away. In the photo it is gray, and in fact white. If I knew that he was white would choose a different color. Bought for the cat, so it was easier to look for it in the yard of the house. But alas, for these purposes, the keychain is not suitable because of a very small range of action (6-7 meters, it is at best), with this radius of the cat, you can look only in the apartment))) when the connection breaks (when going outside the radius), the keychain starts to squeak. Cat in shock)))
very good
Arrived two weeks after the order to Italy. I have not yet checked how it works, but for the speed definitely five points. As I check, I will add a review
It's okay. But not yet tried
I have to try them
Very good
Haven’t bought a battery yet.
App on samsung…. Link not stable crash.… Crash little reliable
Has received, but has not yet checked it. delivery fast!
It is not worth the app to be used to sync with the device
It is a masomless product
All works but more suitable for keys than for pet
Goods
Bien