We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pillow is excellent, got weeks for 2, quite light and compact for hiking.
Pillow Super! Compact, in the complete set of ocremo de m 'berry chohol on the same. Inflated for 4 vdihi.
The goods were sent quickly, everything is fine!
For a long time I heard about this Chinese brand, but for the first time I decided to buy their products. Looks quite decent. Inflated, I'll give you a little load and check if the night will last. As long as the impression is positive.
Отличная подушка. Довольно большая. Тактильно приятная. Описанию соответствует. До Оренбурга дошла дней за 2о. С продавцом не общался , не было необходимости. отправил быстро. товар качественный.
i want more good color^^.
Goods CONSISTENT WITH the DESCRIPTION RECOMMEND
It arrived super and fast
Qualitatively done, does not smell of chimisis
I have not slept yet, but I already like it. Light, convenient valve. I took with a cover, which turned out to be mega dense, I thought it would be easier :) in general I advise!
Very good quality. As always for Naturehike. Very satisfied :)
Top quality. Pillow case is amazing. Really happy.
Excellent pillow, comfortable valve. Cover included. Very pleased.
Удобная подушка, тест 6 ночевок. Без наволочки занимает минимум места, наволочка в два раза больше по обьему и в целом мне показалась бесполезной. Пробовал спать с ней и без нее, разницы не заметил. Можно использовать под спальником в таком случае смысла наволочки ноль
Came quickly, the description corresponds to fully, quite comfortable. Quality at the level.
The product is the same as the picture, the product arrived quickly and the product is very high quality
In comparison of pillows wholesea and naturehike: 1. valve: WS without fixing for deflated, NH with fixing, respectively NH can be blown with one hand. 2. shape: WS with rounded corners in the sleeping bag hood fits better, but not much 3. height: ws a little above 0.5-1 cm 4. fabric: WS is a little denser, NH but more compact in the folded form. 5. accessories and trifles: NH feels in every little thing, ws a little easier, but not fundamentally. 6. convenience: subjective exactly the same pillows. 7. tactile WS I liked more, the pile is slightly higher. Good luck in choosing!
Good pillow. As described.
Nice pillow. Very comfortable.
Very good quality
Perfect... lightweight... cheap... unlike my wife !!
Brilliant! unbelievable quality, arrived quick just in time for camping season here in Canada
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