SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
heavy duty
Excellent cover, corresponds to the description.
Excellent and tough I like
Recommended
I give you a 10 protect pretty well and I get super fast but I was disappointed that you didn't swallow the glass to protect the screen
Excellent
The product meets its target, but compared to the same case but purchased by Amazon I have to say that Amazon's is of better quality even more expensive, in there the iPad is very tight having to force a pelin of nothing to get into the rigid part, The silicone part is not as easy to put as the other part as it has a kind of blink that needs to fit so if you're taking out and putting in the iPad it's a little Cumber but as I said, it performs its function and protects the device perfectly. I 'd buy it again.
ordered the wrong size, but good product anyway.
Perfect Fit
A larger millimeter would have been perfect it took me a lot to close it but it's very tough, excellent quality.
It's perfect, beautiful I love the color and how well it looks
Fantastic beautiful cover. All around conclusive. Perfect.
Very good quality and fast delivery!
It came very quickly, everything is intact
Queda perfecta e mi iPad se le ve robusta hay que esperar como envejece.Se retraso 2 semanas por culpa de correos
Ordered November 22nd arrived in Atlantic Canada n December 29th. This did not come with screen protection.
quality not so good
Good quality but volume down on my iPad air 1 is covered as in the picture
I arrive in 1 week
Perfect
Unda Original shockproof for iPad 9,7 "2018 2017, order child Tough silicone hard protective sleeve, for iPad 9,7 5/6 Gen
.
Good recived thanks
the cast is very good except for the arm/handle in the back it's very hard to pull out and is not fixed in position, it uses the device weight to fix into position but sometimes fails
heavy duty