SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Delicious! Looks more expensive than its cost!
Went just over a month, the store put 4 spare bulbs and 6 plafons, nothing broke, the whole thing. The chandelier looks very beautiful! There were small problems when assembling with thread in some places. And so everything is super, thanks)
The chandelier needs to be assembled. In general, it is not difficult. The store did well, put down the spare petals. 2 I broke when I hung (do not twist them) and 1 more broke the delivery. Delivery DPD just terrible, 3 times promised to bring to the house, all three times did not bring, sent notice "Sorry, the order can not be delivered .., choose another date. All 3 times not in advance, but during the interval of the estimated delivery, that is, I sat waiting, adjusted plans, and they-"Sorry ..". It will be great if the seller sends this cainao complaint and they are to their DPD partner. Another of the positive-the bulbs were put with a margin.
I took it to the bedroom, regretted that the cold light. And the lamp as a whole is good, but tried to collect, several broken came
Люстра супер! Очень красивая.
Chandelier delivered in 1,5 months, courier delivery to the doors. The packaging was thorough, at first glance everything was intact. While not collected, so the information is inaccurate)) there are spare plates in the amount of 5 PCs. Product description and photos correspond to reality. The goods were not tracked, even after receipt it was still in the status of "sent", but not "left country of departure." To store many thanks and good sales!
First, I love the light, it’s bright, it’s beautiful and pics don’t do it justice. BUT it is a little difficult to get up and together. The wires from the branches that meet in the middle are a bit difficult to gather together and wire. Then, if you didn’t manage to get them together tight enough or they move while wiring the rest of the light, you don’t know until after you’ve finished putting it up and see one arm doesn’t work (like me) and have to take it down and start over. A bit of a struggle, but worth it for me.
They received a chandelier of terrible quality as if in the basement they were made by an ambulance, and money paid for it, as for decent. Sent the store a photo of this chandelier. Asking to return some of the money, said first you need to subject to receipt. I'll fix it. I will add the review later, about the fuller of my promise.
Delivery to Moscow by DPD service is exactly a month. A chandelier of excellent quality, a couple of covers were broken, but there were spare.
The chandelier went for 1,5 months, everything came whole, nowhere there are scratches, there are spare floodlights and light bulbs, but the only thing, one branch is holding poorly, we will watch what to do, and overall all super, very beautiful chandelier
The package came to me within 1 month. Everything is good packed, not broken and in good condition. Works great
Great product! Very well packed and no part broken. It looks great! It was a little heavy to assambly the wires but finally it looks gorgeous! Thanks the store!
Excellent chandelier, complete with spare diodes and plafons. It's not going easy.
The goods are super! The quality is excellent, there are no differences with the photo. Very grateful to the store. I ordered a chandelier with 36 lamps, the seller put in addition to a set of 4 spare bulbs and 5 glass plates. At the same time, the parcel came crumpled, but all the goods are intact. As soon as everything is set, I will necessarily add a photo review. The quality is excellent! Recommend to all 100%.
The chandelier is beautiful! Got everything right, after 2 months. Some (3) glass bulbs arrived broken, but the store put 5 extra so right. Took me to mount, is type puzzle. The wire is more quiet; the harder was joining the base with arms and the rod connecting to the ceiling. Searched videos on the Internet. Worked. The tax paid is high is 60% (product + shipping).
Chandelier liked, on the room 15 m ² quite enough. There are spare plafonchiki and light bulbs.
A good product for your money. The purchase is worth it, the store packed everything perfectly, but still there were broken plafons.
Everything has come! Looks great, everything came whole and + there are spare parts) it's a pity there is no normal assembly instruction) feedback will be complemented after full assembly and installation
Chandelier super. Came well packed. The store put spare plug and light bulbs. It looks very good. Fully corresponds to the description I advise the seller. Delivery was right to the house. Lighting nice for eyes
All whole, thank you!
Great chandelier. Value for Money Super
The chandelier is beautiful. Packed badly, two plafons broke upon delivery, but the store put three spare and spare deodes. Slightly turned out when assembled with twisting of wires, but the result pleased. I will complement the review after installation.
Very happy with product quality. Will post pictures after it is installed.
Very responsive and responsible store. Mail for some reason for the first time sent back the parcel to China without even contacting me. The seller agreed to send the chandelier again. Thank you. The chandelier itself is wonderful, well packed.
Chandelier is good, looks beautiful. 3 plafons were broken, but additional 5 pieces saved the situation. To one cap did not fit the current, I had to take it apart and repair myself.