SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
The chandelier came without damage, no ceiling lights broke.
The product is as described, came some bulbs broken, but the store already have several reservations. So it was not a problem.
the lamp is beautiful, but unfortunately 7 from the 32 glasses was broken. it's not enough
Everything came in time. There were broken plafons. The store put more than necessary. Took 45. It seemed like a thunder storm. Room 20 sq. m. Ceiling 2.7 m.
Thank you. Everything is fine. Relatively fast delivery. Everything works. The lamp is cool. + 2 lamps and 8 additional petals. Everything didn't break.
Chandelier chic. The store put additional petals, on delivery it was broken 8 pieces, but everything should be enough. We'll be collecting in two weeks. I will add a photo
Packed perfectly! Spare plafon 6 pieces, nothing broke, as we collect to complement the review! The store is good!
Thank you store! Super. I take them constantly) Arrived in 26 days. home by Courier Packed well. all whole. plus spare lamps and plafs about 8 pieces.
Good product
You know, the Chinese are gonna burn your house down early or not... What about you? The lamp is made by the left heel, everything is hanging out, the glass flares are all different on the landing, which do not fly its place any kind of thing the benefit of their five spare and this is not easy, and all this curve fit metal and stack can be forgiven, Yet the price is appropriate for such a complex product. But the wiring is not possible to forgive, the bundles of wires are just like folded on each other and hidden in the shrink, but in the place of their connection they are very important. I had to redo everything and at least burn them.
Not yet hung, but with the appearance everything is fine, broke one plafonchik, but the store put spare, when we hang the review.
Easy to ride, super pretty. Wine with two of the broken crystals, but it has many spare parts, so no problem! LEDs are easy to change. 100% would buy again. It took 1 month to arrive in Spain.
Got a long-awaited chandelier. The parcel arrived quickly with home delivery. The quality is excellent. In the store we have prices for such 2 times higher. Upon receipt, I found 1 broken plafond and did not get the amount. I wrote about it to the store. He arranged for the delivery as soon as possible Plafons. Together with lustroy go lamas. Until I hung and did not check how everything works and shines, but then I'll add a review. The seller is good. Thank you very much for your promptness. Development and prosperity. Recommend!!!
Люстра очень красивая, все детали качественные, черные элементы смотрятся красиво, стеклянные матовые лепестки пропускают достаточно света (комната 20 кв.м). Из всех заказанных на Aliexpress люстр эта выполнена лучше всего и смотрится отлично. Однако на одном лепестке отсутствовали контакты, поэтому он не горит, обнаружили это когда вставляли лампочки. Как объяснил электрик, заменять нужно не только веточку, от которой отходит данный лепесток, а всю большую ветку (всего их 5). Соответственно, разбирать всю люстру, ждать замены и т.д. Мы решили оставить как есть, потому что этот один лепесток не так видно в общей массе, но все же несколько обидно, что люстра пришла с таким дефектом. В остальном нареканий нет, упаковано отлично, ничего не разбилось, много запасных стеклянных лепестков, светодиоды приличнее, чем у других продавцов. Доставка до Москвы полтора месяца.
I liked the chandelier. It's easy enough to collect. Replaced the native wire to normal, I do not trust something Chinese wires :) I arrived in almost 1.5 months, delivered to the house. There were extra lamps and glasses in the box. One broke, one broke... In general, I advise, you can take
A lot of hassle with the transportation and came for almost about 4 months, but looks great and every bulb worked and nothing was broken. Thank you!
Delivered to Moscow in 4 weeks, the store packed the chandelier qualitatively, put an additional 6 glass plates (class!!!)
Wonderful lamp, well packed, very satisfied, only took the somewhat long, but be worth!
I order the second time, everything is fine, came for 4 weeks in St. Petersburg
The chandelier was delivered quickly. The chandelier is beautiful. Not yet. Put the spare bulbs down, but they broke down on delivery. The store promised to send more bulbs and one spare branch. I'm happy with the purchase! Recommend!
Well done good store. Recommend
The goods are received, all is well.
I respect people who do their work qualitatively! The chandelier is wonderful! All well packed! I brought the courier, the delivery is fast, given the dimensions of the chandelier! Thank you!
Very beautiful chandelier!
Lamp "bomb", in nature looks much better than in the photo. Shines very bright, manufacturing quality. G4 3W bulbs. Packaging is quality, although two plafons were broken on the handwork mail, but the store put spare plug and light bulbs. Thank you very much to the seller. The plug-ins are glass, very gentle, the assembly should be very neat. After the Assembly, two more plafons burst in themselves, probably there were microcracks. I recommend the seller, the goods too.