SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The drone, it works, but for a house it's not good toy, unless you have big rooms. With only 2 sensors it does not detect objects quickly enough and constantly collides. And because of battery life it doesn't make it compatible as a street toy either. 8min,
The drone came damaged. The store returned the money without any questions. Although my opinion is guilty the carrier. The seller is decent.
Children + dog delighted, my recommendations buy... Seller sociable
As requested
They toy arrived quickly. I gifted it to somebody. But on its first flight it came down, a propeller had loosened. It would not stay the motor axle. It was fixed with some glue and now the toy works marvelous.
Great, too bad it arrived ruined, but it works
One of the damaged products surely during transportation...
bom
Excellent Toy.
For their money an excellent drone, the battery holds 5 minutes of continuous flight
Très delicate
Ordered on March 31st for 608 re. The drone came in a crumpled box, fortunately whole. Packing is thin gray polybag. Was completely discharged, charged in the area of the hour. The gestures only respond from below, the side sensors do not seem to work or work poorly. They took for a 7-month-old child, but it looks early, there was a lot of screaming. We'll wait till we grow up.
The toy is beautiful, but it does not charge at all...
Very fast shipping and amazing quality! A lot of fun! Thank you!
Amazing product received
Brilliant! Very fast delivery
Great Toy… Kids play and enjoy. Recommend to everyone!
Fly very carefully to those with long hair. This UFo is very playful and fun my kids love
Was much smaller than I imagined and he was within 2 days piece
Hat, takes off under the ceiling and gets into the corner, then falls
Really fun
Very satisfied
Works good but short: 4-5min, fast shipping to Poland, good protection for delivery
Flies, buzzes, evades)) How to make bouncing-I did not understand. For 500 rubles-a chic toy! The plastic is very soft, springs. Of the minuses-it is very uncomfortable to stick the charge. Flies for 5 minutes-however, as stated)) Recommend!
Funny toy. Children are delighted