SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The slipper looks good quality. But the size does not correspond to the order. Request to be 9.5 that in Chinese size be 44 and European be 43. I don't understand why they sent size 40, it's very small of equivalence 9.5. I can't use, it's No use.
Like in the photo
Very nice
I did not receive the requested size!
My impressions are very impressive and very satisfied with the quality of the article that I use for some time
This product is very effective and very impressive, which is why I buy it to make me satisfy and enjoy this product of extraordinary quality
good and prrfectly delivered
Thank you very much
One size 46 = 28 cm I feel great and wear a size 44 Spain. A good quality-price. I loved them! Good store communication. Recommended!
PERFECT SIZE
נשלח גודל אחר ממה שנרכש
very good shoes and great quality as well. i like it. thanks
Thank you! Sports shoes came up! Size in size. I recommend. As in the picture!
Very nice shoe
The goods did not come. Money returned
shoes for this price nice, unfortunately they are very narrow, I will see seems a little loose .. very slow shipping 7 weeks
Boots came very crumpled, suede did not straighten.
Pas Mal
Good sneakers
top
trop grand
All hood, everyone is happy, the product corresponds
The shoes are very nice, but with some issues. There are lots of scuffs where the faux leather is chipped and many loose threads. I had to trim them and color in the sections with permanent marker as close to the color as possible. These shoes also run closer to men's sizes, so there's a lot of extra room, but that allowed me to add soft insoles so they're comfy. These are very flat shoes with little arch support so please be aware. Overall for the price, definitely a fine purchase. Shipping to the USA was relatively fast too, about 2 & 1/2 weeks.