SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice, just the same as the picture.
So cheap and exactly as shown on picture, perfect!!
Looks good. So much smaller than expected. Package was first wrong shipped, making it back again went to the store. Long need wait eventually. Now test whether it also works.
Mat looks perfect, but it is 2 cm smaller for width and length. Overall, very satisfied.
This set of mat, roller and cover fully meets the description of the items and their photos. Beige color for eyes is very pleasant, calm. Needles made of plastic. Sharp enough, but do not cause any inconvenience and only one pleasure!!! In general, a very pleasant feeling from the mat and roller. Done well. All seams are stitched. I enjoy lying on this wonderful rug and roller. Now I will do this regularly when the back requires it. Many thanks to the manufacturer, the store and AE for such a good product and pleasure. The delivery was very fast in just 2 weeks, which is very amazing for now! I wish all health and success! Recommend! Checked personally by me!
Here everything is in the kit. Arrived fast
Product as expected.
Everything works fine! The order came very quickly! The store sent it immediately. I ordered my grandmother, she has sick feet. Pain temporarily relieves, especially if the protection of nerves. I think if you make the right course, then you can treat not running diseases. I think to order more, already for parents.
Bon produit.
Great mat
Great mat
Needles are not really as sharp as they could be. I have a Ukrainian version, it's really smaller, well, there are really sharp
Needles are not really as sharp as they could be. I have a Ukrainian version, it's really smaller, well, there are really sharp
I have unfortunately not receive the parcel, but they have very quickly the money refunded. Nicely resolved!
I have unfortunately not receive the parcel, but they have very quickly the money refunded. Nicely resolved!
Very fast shipping! Mat Super
Very fast shipping! Mat Super
good mat, relaxing, helps with sleep and tension.
good mat, relaxing, helps with sleep and tension.
Aching
Aching
Purely externally, everything is OK. Sorry there is no instruction. I'll be treated. Thank you store
Purely externally, everything is OK. Sorry there is no instruction. I'll be treated. Thank you store
Lovely Mat and cushion. Maybe a little soft roller, but the cover is removed, so you can just add foam rubber.
Lovely Mat and cushion. Maybe a little soft roller, but the cover is removed, so you can just add foam rubber.