SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packaging is excellent, delivery is fast. The quality of the goods is excellent. Seller recommend!
Very Quickly came to perm-in 5-6 days. Quality is good, case and lens change in good condition
Thank you
The second glasses of this manufacturer. Delivery is fast, well done.
Nice good price
I ordered in this store ski goggles, cycling glasses and a sports bag as a gift to my husband. I really liked everything, I hope that my husband will also like it when he gets a gift. I do not ski, because I can not say anything smart in the quality of the mask, but it looks very cool. I will wait for the reaction of the birthday boy, then I will write again. The store also very pleased: sent the order quickly, wrote letters with the track (the delivery of these points was carried out from a warehouse in the Russian Federation), answered my requests. Everything came very quickly, literally 3 days after sending. Thank you very much to the seller. Success and health to all of us!
The glasses came quickly and match the description. Quality is good. Very satisfied!
excelente
Super mask. All as in the description. Medium-sized glasses fit badly. Can scratch the glass from inside. In general, super goods! Thank you.
Buru second set, the first pressed the wife). The description corresponds, it is convenient to ride in them, an excellent alternative to other expensive firms.
Excellent budget option mask. With its functions fully copes.
Worth buying well made two windshield goggles included recommend. See as zpiszą on the slope.
To Chelyabinsk with Tmall for a week, very powerful magnets, the lens from the fall will not fly, the quality of the glasses is good
Ordered February 28, points came on March 6! And it's Kamchatka! Seller respect. I wrote 2 pairs, at the request of friends, for snowmobiles. They saw me, and they asked me. The product is very high quality. Seller-well done :) I recommend.
Good quality, fast delivery!
I ordered a mask with delivery from Moscow. The parcel came to Omsk in 7 days. Everything corresponds to the description. I'll try it soon, but I like what I saw. Glued neatly, the materials are pleasant, quality. Lenses on magnets just fire! Thank you!
Despite the problems with koronowirusem sunglasses next to Poland in 36 days. Quality good, plastic materials durable.
To Moscow came the bstro delivery from Russia. Mask quality. I haven't tried the case yet.
Clear!
The season is over, we will try in the next
All clearly
Very fast shipping. The product is excellent, I take not the first time. Seller recommend.
The order was delivered to Krasnodar for 5 days by courier to the threshold. Quality glasses, the lenses on magnets are very convenient to change, complete with a cover. Thank you to the store.
super wow!
I already make the second order. Satisfied, I recommend