SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent budget option mask. With its functions fully copes.
Worth buying well made two windshield goggles included recommend. See as zpiszą on the slope.
To Chelyabinsk with Tmall for a week, very powerful magnets, the lens from the fall will not fly, the quality of the glasses is good
Ordered February 28, points came on March 6! And it's Kamchatka! Seller respect. I wrote 2 pairs, at the request of friends, for snowmobiles. They saw me, and they asked me. The product is very high quality. Seller-well done :) I recommend.
Good quality, fast delivery!
I ordered a mask with delivery from Moscow. The parcel came to Omsk in 7 days. Everything corresponds to the description. I'll try it soon, but I like what I saw. Glued neatly, the materials are pleasant, quality. Lenses on magnets just fire! Thank you!
Despite the problems with koronowirusem sunglasses next to Poland in 36 days. Quality good, plastic materials durable.
To Moscow came the bstro delivery from Russia. Mask quality. I haven't tried the case yet.
Clear!
The season is over, we will try in the next
All clearly
Very fast shipping. The product is excellent, I take not the first time. Seller recommend.
The order was delivered to Krasnodar for 5 days by courier to the threshold. Quality glasses, the lenses on magnets are very convenient to change, complete with a cover. Thank you to the store.
super wow!
I already make the second order. Satisfied, I recommend
All OK, expectations are fulfilled!
Super!
Super
The glasses correspond to the description. For me were quite large, but in the outfit I think it will look better. The lens on magnets, very convenient and quickly change, Also glasses and lenses are flexible, Tan that if you sit on them or press your back in the backpack it will not be anything. Also there is a budget of the Astro removable locks on the fasteners of rubber bands to the case of glasses, they in order to be able to quickly remove the glasses. When the rubber bands are fixed in the helmet clips, the cover is rigid. I put a five to the store, sent quickly despite the holidays in China
The goods is excellent
Super delivery to Moscow 3 days
Great. I like everything
Excellent Product, excellent quality.
Exellent. Magnets are very strong. Foam a bit flimsy
Liked