SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good, but the case is very slippery, impossible to use it daily. I am not using it. But the phone with the red case looks premium.
Looks very nice on the phone, you can perfectly see logo, however the case is quite slippery. It looks fragile, lets hope it's not gonna break fast
Very good!
GOOD
It's not a case that really gives me real protection to our device, it would be if the magnets were stronger and not, for if the mobile will fall to the ground be sure that the cover will open and the mobile will be damaged equally. Therefore, the description does not really fit the robustness of the article in this case. It's a cover that helps us protect the edges and glass from the mobile of the scratches, but not from the falls. It doesn't save from any downfall. So if the idea is to protect from falls, this is not the most appropriate case, that is, I do not recommend it for that purpose.
Generally class!!! Take boldly thank you very much!!!
Excellent but not caps fully the phone case as picture
Sans problème
Super
J’adore
Honestly, everything is bad, the phone does not work with this case, it is necessary to open it then. The cover is not comfortable.
Fast delivery, this is a big plus. The case is beautiful, but if you drop the phone, the back cover of the case will crack
Although the goods and was with a sign plus fast delivery went very long 1 month
good
no se ajusto perfectamente al iPhone XR, en la parte de los botones, siento que los presiona involuntariamente.
Not as expected
All right, but not enough to cover the edge of the screen
El producto es igual al de las fotos, es de buena calidad, y lo mejor es que LLEGO SÚPER RÁPIDO.
Very bright blue color. The sound adjustment button was broken.
The product came as it did in the picture but the first time I dropped it it was a thousand pieces. I do not recommend the product
Excellent, product
Read the description there is no glass on the front shell otherwise happy with the product
It looks not bad, but when the phone turns the screen down, it's hanging out there, I.E. Not quite tightly sits the top cover
He happened to crack from board to board so...
perfect item cart flot it brilliant quality