SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. long for sending But shoe very well.
A little longer than the order but wkoncu are. Daughter szczesliwa
Not well, they are even cooler than in the picture))) This is love. I still have a son growing up, then I'll order him. Delivery to Tyumen 1 month. The store is sociable, answered all questions and was always in touch! The parcel was not tracked
Thank you so much! The child is delighted! Everything came up everything works.
Before Yekaterinburg were 1 month. The number was not tracked, the store discount on my request, finding an order. For 11 years, took 36 size, a little with a margin.
The goods came 2 days later, I.E. The goods went 62 days. By mail, the parcel was displayed in another area, and on the AliExpress did so I allegedly received the goods on the last day. The button that the goods are received, I as if I pressed it myself, although I did not do it. Like that. And on the site of the AliExpress tracking the goods was that the parcel was still in China until the last 60th day.
Delivery month, everything works, complete complete, the track was not tracked
super quality. We are very satisfied.
Order came. Sneakers are cool, the child really liked. The parcel did not serve. Advise!
Crosses fire. My niece is delighted. Everything works, everything is in the kit. The size goes exactly according to the table 6.5 to the Russian 39. The only negative went unrealistically for 2 months, stuck in our customs, apparently, because of the pandemic (((
Thank you very much to the store!))) crosses sooo cool, the quality is bright. ordered her daughter, she is delighted))) nothing where does not stick out, everything is in its places. Recommend
Very long delivery, and so all super children are davolna.
Sneakers fire
Super! I liked it very much, the light works very nice too, hope it will last long
The daughter is delighted! Look like the picture is very cool, the wheels rotate well. The crosses themselves are heavy because of the sole and it is clear, for that comfortable! Charged by USB cable. Recommend the product and store!
just 3 weeks I already get it and faster than I thinks, everything nice and my daughter like it, thank you store.
Super nice my daughter was delighted. Thank you
Sneakers ordered 14.03 came 28.04, went a little more than a month, the order is satisfied, can remove the wheels and just wear, included USB charging, daughter is satisfied, not small
Cross Fire
The daughter is delighted, the size came. thank you
Super fast sent and receive good! What a good roller shoes! Daughter very happy!!
The goods 10 days stayed at customs and reached the place in 8 days. Everything works. For 36 size 6 bigvata.
shipping is unexpected fast. my kids like them. so much fun
Hillisis is super! The niece is delighted! Only a very long time gone
Sneakers are good, heavy truth, but should be such as There rollers, 3 backlights, the baby is happy. But ooo long gone, first the tracking number did not lie down, wrote to the store that what was answered there, ordered January 19 came March 13, so count.