SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Heavy. Favorably looks only on long hair. To the fastener you need to adjust. I did not immediately understand how she keeps on her hair
Beautiful, but need thick hair to hold a hairpin
Beautiful. Holds bad hair
I love it. Thank you
Что сказать ? Спасибо ,быстрая доставка соответствует описанию
Super jolie
to heavy on the hair.
Beautiful
All came, great packing
Delivery is slightly less than a month, it will sit well on the tail, on loose hair is not very
Just perfect!!! With the store did not communicate, delivery is not particularly long, norms
Beautiful hairpin on a thick braid
It came quickly. Very beautiful.
Pity they sent me two out of three with a defect!
Love it
All is Well. delivery-4 weeks to Krasnodar
Uper
Very long. Would be nice if it also shorter variants would give. All as far as top!
so cute!
hermosoo
Very beautiful. Thank you.
Woooo super beautiful identical wing image
cute
Cool hairpin, a little heavy.
I order in this store for the second time. Delivered to Ukraine in two weeks. The first time I ordered and turned out to be a factory marriage. The store, without unnecessary questions, returned the money. I ordered my daughter at the prom, but "flew". I bought it again-my daughter is happy. The photo does not convey all the beauty... unfortunately. Hairpin super as beautiful, pebbles sparkle, looks chic! Heavy, but the child has thick hair and, therefore, keeps well. If anyone has thin hair, it will fly, only if you do not fix it immediately with an elastic band, and then put on a hairpin. To the seller Thank you so much!!! Good luck!!!