SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received earphones fast,, it was well packed and as pictured and described but i had tax fee to pay 11.06GBP. I left message/not to store about lower value. Will not buy again. Not fully happy.
Everything is done on time. The product corresponds to the description.
Exelent good audio I arrive very fast
Basses are good, there are practically no tall ones.
Thank you for a nice earphones.
Delivery just over three weeks, work, thank you!)
Everything is super
Super, take definitely
Very cool headphones!!!
The headphones are used to listen to the audiobook, the impression is excellent, when working, there is a blue diode glow, declared time withstands, I recommend
Great description. All in detail, I confirm, comfortable headphones. I did not regret a minute about buying.
Thank you.
ok
The micro usb port plug does not fit precisely into the hole, it's the only detail I 've ever seen. The sound is good quality, with a tendency to the media and sharp, the finishes are good.
Exceeded my expectations.
Excellent headphones, the sound is good, Akum holds very long
Excellent Product, original!!!
Very good quality
the packaging has been damaged
Все хорошо кроме сумочки для наушников. Размеры сумочки очень малы, провод сильно перегибается, выход из строя при использовании этой сумочки не избежен в короткие сроки. А наушники за эту цену отличные, берк уже вторые
For the price you hear n Well, I had some problems with the microphone tell me that you don't listen well, and I feel they fit very squashed in the case otherwise well
, I take Peru, 12 days. Very good product 100% operational
The parcel came to Ukraine in about 2 weeks. A box of headphones slightly crumpled in one corner, inside everything is whole, headphones work. Its money is worth-loud, the sound is more or less, they keep it like a good thing (I use a few days, on the day of viewing yutub and use use as Of course, to expect them to sound like from headphones for 300 $ is not worth it, but with their functions cope.
First day, they come with cargo. They listen very well and fit perfectly to the ear as they are smaller than others and there is no danger that they will fall to the ground. Very happy with the price and quality of the product.
très bon comme il faut.