SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A wonderful "house", specially ordered the biggest, our maltis liked
Product conforms to its description, fast and neat shipping, I recommend!!
Llega muy rápido
It came pretty quickly. Everything is well packed and beautiful! The store will check!!! And respect!!!!!
For mini York just
All OK, super cute posłanie, easy to the foundation, thank you and recommend
Super House. I came quickly. Packed well :)
The house is super, it came quickly. Does not smell. All as in the photo. Took for mini Chiha
rapide
Very well prepared and very fast.
A fine basket for my dog, nice quality for the price
Спасибо большое, будка супер, качество отменное,собака довольна.
The house itself is good, but because of the fact that the whole mint and curve came, put 4 stars. I do not know if the House will straighten or not. The dog liked the house, with pleasure sleeps in it. The print is bright. In Kazakhstan, the bed came quickly in 3 weeks, instead of 4 weeks as the store promised. Track tracked.
замечательный домик! для Джек Рассела брала самую большую (L), немного великовата, но собаке комфортно. подушка мягкая, доставлено ровно в сроки, спасибо!
Спасибо, быстро получил.
Me encanta es súper bonita
Elegant house for my baby. we will get used to thanks to the store. I recommend.
Perfect, quick delivery, easy to wash, my vienner dogs do love it... high quality!
Good but the amount found that could be better
I was disappointed. You can use only when folded. And then, I had to put the foam inside, because the front side did not hold the shape and lay almost on the floor. In the opened form: the form on one side does not hold, the side falls off, it turns out to be twisted. But my sobaevich loves him, because he is soft)))
All as in the photo, delivered 7 days to Kaluga
The House is good, everything is like in the picture, without any foreign smell, now it remains only so that the cat likes
Size C. For York 2,2 kg slightly small
Very fast the hembio and such. But the store from another Store that is shop: SHYHOME Store this Do not ask because no hembia product my debuerve the money lla is iso a noviemre order and we are, a April I don't command order or debolusion.
Sewn not neatly. The handle is sewn crivo, apparently with other hands. The material is also not like the blue one, everything sticks on it. A little disappointed.