SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Not the first time I take this backpack for friends. Everyone is very satisfied and say that they are very satisfied with the quality.
The order came quickly, even he was surprised. The quality is all super. One Wish is still there-I would like on the bag and on the belt which is over the shoulder, to see loops and carabiners are not plastic but metal. Otherwise, the operation will show.
Quite a good backpack, but there is a minus: The biggest compartment opens only on the side (like a sports bag). In the rest, everyone is happy
Backpack fire!
отличны рюкзак сумка.все как в описании
Рюкзак супер. Рекомендую продавца.
fast and perfect, highly recommended!!!!.
Excellent quality, very good space and looks very firm and is exactly what the product description and photographs indicate.
Excellent quality backpack.
Backpack is excellent, corresponds to the description
Fast shipping! A decent backpack. Great store.
Great backpack!
Быстро, качественно, надёжно.
The order came very quickly, the warehouse was in Russia. The quality of the backpack is super! Recommend. Everything corresponds to the description.
Really big. Raincoat separately. It came quickly but from the track is not enough. There's more to it than that. On use if there are jambs I will add later.
Delivery fast, 5 days. I do not understand the backpack yet. Big Department opens on the side. We have to get used to it.
Good bag
Very good quality
Спасибо продавцу. Рюкзак хороший. Доставка три дня, очень быстро.
Thank you) very fast delivery and excellent backpack! Recommend)
Everything is super, thank you very much!
Очень быстрая доставка. Похожий рюкзак мне прослужил с 2014, довольно интенсивного использования. Надеюсь что этот прослужит не меньше.
A good backpack, everything works! I am happy
The backpack is large, deep, roomy. Delivery to Moscow within 10 days.
Delivery of a bobbin-in 3 days (delivered to work, colleagues stabled, asked with him not to come, or then have someone from the cabinet to evict ICT ICT ICT The backpack itself is huge, the fabric is durable, the zippers are powerful, the handles are sewn on the conscience: I loaded 15 kg and he would at least have what. As a gift put a waterproof cover, which I also do not tarakhtel like the lock and carabiner... But you can see the manufacturer also have nowhere to put them. Of the minuses: Not enough pockets and plastic fasteners for the belt. The name of the company, which on all the tails of lightning several... Unkind :)